Enterprise Change Management • Development and implementation of a comprehensive change management framework across the bank.• Designed and delivered practical workshops and training sessions, reaching over 2,500 participants, with a focus on improving change management capabilities.Senior Leadership Engagement• Engaged senior management through targeted sessions to align on change strategies, resulting in increased adoption and satisfaction with change initiatives.• Improved key metrics, and platform usage, increased adoption and significantly boosting user satisfaction.Communication and Training Excellence• Created/managed and delivered extensive communication and training materials, including EDMs, videos, and user guides, to support change rollouts.• Successfully embedded new behaviors and rituals within the organization, driving cultural shifts and improving meeting effectiveness.Strategic Impact on Key Initiatives• Developed and executed change strategies for major projects, including restructuring and rolling out enterprise solutions (incl Gen AI), achieving high awareness and reducing resistance.• Partnered with teams to scale change management practices, including support for Agile transformation and Gen AI adoption.Innovative Solutions for Change• Revamped the enterprise meeting culture initiative, focusing on hybrid meeting dynamics and fostering inclusivity.• Designed an enterprise Change Management online course, empowering managers to lead change effectively across different regions.

Reduce employee’s pain-point of lengthy product development cycle, by coaching key stakeholders in Human-centric design and journey thinking, recommending options for management decision and facilitating the stakeholders’ journey throughout the change progress.

Reduced manual efforts in Treasury & Markets team by approx 1000 man-days annually through process realignment and application of effective relationship management.

Reduced overtime in Technology & Operation teams by 60% with process simplification, & development and coaching for managers, empowering them with team management skills.

Improved productivity in Institutional Banking Operation teams by over 15% through working with users and subject-matter-experts to review processes & systems, identifying and implementing improvement strategies and practices.

Involved in projects aimed at improving scalability and steering away from manual-intensive processeso Engaged with global business and project teams to finalise business requirementso Worked closely with teams involved to ensure proposed timelines are adhered too Facilitated User Acceptance Testing, highlighting issues or challenges, and proposing possible solutionsParticipated in regulatory related works and initiatives supporting global regulatory and compliance teams to ensure processes meet audit requirements o Involvement in implementation of system upgrades to support newly implemented regulationso Review of “as-is” processes and tightening of process controlso Completion of periodic attestations and global standardization projectsMaintained effective working relationships through stakeholder management, deepened understanding and enhanced coordination between business functionsOversaw and was part of the successful migration of 4 FTEs for the Prime Brokerage business support function from head office Supported offshoring of the Prime Brokerage functions as the primary on-site trainero Prepared weekly Knowledge Translation & Transfer (KTT) performance matric pack for senior managemento Monitored SLAs and the quality of work completed by the offshore teamo Chaired weekly calls to understand and resolve any challenges facedMinimised reputational or financial risk to the firm through accurate and timely setup and maintenance of client trading accounts and settlement instructions in multiple systemsActively participated in organising internal events and activities as part of the department’s welfare committee

Oversaw projects independently, liaised and coordinated with clients’ senior management teams to facilitate events catered to their requirements. In charge of accounts which included:o Temasek Holdingso MediaCorpo Borneo MotorsSingapore Infocomm Technology Federation (SiTF)o Honed multi-tasking and communication skills through managing different aspects of the events (e.g. liaising with suppliers and vendors, and maintaining effective working relationships with them)