Adrian Goh Email & Phone Number

Singapore

• Enterprise Change Management
• Development and implementation of a comprehensive change management framework across the bank.
• Designed and delivered practical workshops and training sessions, reaching over 2,500 participants, with a focus on improving change management capabilities.Senior Leadership Engagement
• Engaged senior management through targeted sessions to align on change strategies, resulting in increased adoption and satisfaction with change initiatives.
• Improved key metrics, and platform usage, increased adoption and significantly boosting user satisfaction.Communication and Training Excellence
• Created/managed and delivered extensive communication and training materials, including EDMs, videos, and user guides, to support change rollouts.

Singapore

Reduce employee’s pain-point of lengthy product development cycle, by coaching key stakeholders in Human-centric design and journey thinking, recommending options for management decision and facilitating the stakeholders’ journey throughout the change progress.

Singapore

Reduced manual efforts in Treasury & Markets team by approx 1000 man-days annually through process realignment and application of effective relationship management.

Singapore

Reduced overtime in Technology & Operation teams by 60% with process simplification, & development and coaching for managers, empowering them with team management skills.

Singapore

Improved productivity in Institutional Banking Operation teams by over 15% through working with users and subject-matter-experts to review processes & systems, identifying and implementing improvement strategies and practices.

Involved in projects aimed at improving scalability and steering away from manual-intensive processeso Engaged with global business and project teams to finalise business requirementso Worked closely with teams involved to ensure proposed timelines are adhered too Facilitated User Acceptance Testing, highlighting issues or challenges, and proposing.

Oversaw projects independently, liaised and coordinated with clients’ senior management teams to facilitate events catered to their requirements. In charge of accounts which included:o Temasek Holdingso MediaCorpo Borneo MotorsSingapore Infocomm Technology Federation (SiTF)o Honed multi-tasking and communication skills through managing different aspects of.

Certification In Change Management, Change Management

Certificate In User Experience Design, User Experience Design Immersive

A 10-weeks full-time career accelerator crafted and taught by top practitioners to provide a comprehensive understanding of the end-to-end.

Certified Scrummaster By Scrum Alliance, Agile

Bsc, Infomation Systems & Marketing

Activities and Societies: student body

Diploma, Electronic And Computer Engineering

Activities and Societies: student body