Business analyst with solutions-driven experience leading cross-functional teams in the development, documentation, and delivery of process innovations that drive business goals. To drive customer insight, personalization, and value, IT solutions were delivered across Digital Channels.->Interacted with internal customers to understand business needs and translate into requirements and project scope.-> Lead the analysis and review of proposed projects submitted.-> Worked closely with business and product teams, ensuring epics and stories are correctly understood, prioritized, and delivered with a release plan that encompasses multiple market customer usage.-> Supported leadership team with reporting and business presentations to inform divisional strategies.-> Identified process inefficiencies through gap analysis and outlined sensible solutions.