• Monitoring and, coordinating with cross-functional teams, and LOBs, and providing parallel assistance for data migration projects.• Handling bi-weekly calls with Dell Defense customers in which we provide the status of their units, tracking details, and resolve any invoice-related queries.• Partner with sales to ensure salesforce opportunities are properly built and tracked in salesforce including stage, Probability, Booking amount, and various other required fields.• Handling escalations effectively, with requesters all around the world.• Lead testing of the new improvements, SKUs, and new releases in UAT along with handing over the findings to the IT and BA’s, efficiently developed and updated process documents (SOPs) and cheat sheets.

• At Dell, I manage the sales operations deal desk for EMEA. My mission is to deliver industry-leading and scalable processes and support to the sales team. We provide end-to-end solutions in the sales cycle. One of the key strengths of this team is collaboration. We truly believe in relationship matters and collaboration is the key to success.• Worked on automation of the process to reduce the time taken in processing each transaction so that work can be completed in an efficient manner by reducing the TAT.• Assignment of SFDC cases and oracle orders untimely bases to avoid any kind of SLA hit.• Interface with sales teams, Partner contacts & finance as required to support the order to invoice (O2C) process• Creating Standard Operating Procedures (SOPs) and work instructions to ensure seamless learning and knowledge transfer.• Actively lead the team in discussions to improve the process.• Ensure all the support contracts data are accurate & enable support renewal processing for all lines of business.

• Specialized in order management profile – Licenses and services ordering (SW and HW), LOBs handled for booking – SAAS, PAAS, IAAS products.• Order processing – Review, Validate and process all orders with a focus on accuracy and completion for submission.• Add resignation process-related issues and fill the knowledge gap in the team by conducting training sessions and certifications.• Create supplemental ad hoc reporting in support of performance management and operations.• Manage the day-to-day quote management, and pricing approvals, ensuring compliance with published sales and business approvals policies.• Drive process improvement initiatives across the business to enhance customer experience.• Managing transactional queries & escalations for LOB.• Preparation of the Billing Schedule per the customer requirement and work with the AR team to manually generate the Invoices via complex booking or Manual Invoicing.• Perform Credit Memo & Rebill the orders which are not processed correctly & ensure the correct invoice is sent to a customer.

• Identify areas of opportunity and challenges and bring them to the discussion forum to initiate drive and execute new process improvements and enhancements.• Quoting and pricing for hardware & software products of EMC.• Preparation of service renewals quote based on sales request.• Apply company policies and procedures required to process high-value transactions.• Processing all cases through SFDC. Creation of contracts in oracle 11i app OKS based on the configuration data from SAP, catalyst, and systems reporting tool (SYR)• Quality checks through Quick Base Checklist on the orders which are booked by the extended team.• Passing configuration and bundle configuration on various networking products.• Configuration of products and associated services with expected discounts and price details provided in the RFQ.• Quoting and Presales account research reviewing Client Contracts / Agreements - Ensure appropriate approvals are in place prior to quoting submission in accordance to the set SOX Compliance guidelines.