Gokulakrishnan Kumar Email & Phone Number

Wellington, Wellington Region, New Zealand

• As a NOC Engineer, I will be responsible for managing incidents, monitoring both internal networks and managed services, and responding to customer requests, and inquiries to major clients which include emergency.
• Incident Management and Monitor all platforms and systems including managed service platforms 24/7 Tools: ServiceNow, SolarWinds (Alerts and alarms across all platforms), NFM-P (NOKIA Devices), Aviats Portal (for.
• Ensuring service requests and faults are responded to promptly, and letting our customers know what’s going on by sending Outage notifications– in line with service levels (SLAs).
• Assisting the operation/delivery team in provisioning and onboarding new fiber and radio customers.
• Triage faults and troubleshoot/resolve or assign and escalate to Internal Engineering teams or work along till service restoration.
• Provisioning moves/adds & changes to the site diagram, working along with field tech in configuring new network gears, ensuring sending outage notifications, and keeping customers updated on time.

Wellington, Wellington Region, New Zealand

- > Assists in implementing, securing, monitoring and maintaining the Intel, Citrix, VMware and Windows server infrastructure and related operations infrastructure.- > Assists in Active Directory, Windows Server, MS Exchange, Azure, Office 365 Licensing, domain permissions and Follow You printing services.- > Service Asset & Configuration, Change &.

Auckland, New Zealand

• Read and Design network plans, specifications and work areas to determine positioning and connections for equipment to be installed.
• Installation and programming of broadband Modems.
• Coordinate with ISP for the activation of broadband modem and telephone lines.
• Troubleshooting and fixing fiber optic faults, Phone lines, and Internet connection.
• Installing, configuring maintaining, and repairing telecommunications equipment and data transmission equipment such as ONT, Router/modem, etc.
• Tracing and locating underground cable faults. Performing outside boundary remediation (OSB) to fix underground faults on both concrete and soft surface

Chennai, Tamil Nadu, India

• Worked as a professional call-handling technician to provide technical information to customers.
• Major Troubleshooting on Windows Operating systems and their peripherals.
• Finding a crash report based on “Windows Error report”.
• Remotely accessing hardware or software for clients to make changes and fix problems
• Fixing bugs and issues on customer's devices through call or a remote connection.
• Resolving problems with networks and other computer systems

Graduate Diploma In Applied Information Technology, Network And System Administration/Administrator

Cisco Certified Networking Associate, System, Networking, And Lan/Wan Management

Trained for CCNA

Bachelor'S Degree, Electrical, Electronics And Communications Engineering