Network Operations Center Engineer
CurrentAs a NOC Engineer, I will be responsible for managing incidents, monitoring both internal networks and managed services, and responding to customer requests, and inquiries to major clients which include emergency services, utilities, and service providers. Some key responsibilities are:Core roles and responsibilities: • Incident Management and Monitor all platforms and systems including managed service platforms 24/7 Tools: ServiceNow, SolarWinds (Alerts and alarms across all platforms), NFM-P (NOKIA Devices), Aviats Portal (for Remote sites radio linking ).• Ensuring service requests and faults are responded to promptly, and letting our customers know what’s going on by sending Outage notifications– in line with service levels (SLAs). • Assisting the operation/delivery team in provisioning and onboarding new fiber and radio customers.• Triage faults and troubleshoot/resolve or assign and escalate to Internal Engineering teams or work along till service restoration.• Provisioning moves/adds & changes to the site diagram, working along with field tech in configuring new network gears, ensuring sending outage notifications, and keeping customers updated on time.• Maintaining The network documentation for the vital Fiber and Radio networks.• Working along with the IT team to ensure that the device's DNS name and IP address are accurate in the site diagrams and SolarWinds.Projects and other responsibilities:• Carried on different Network Optimization Projects across various Networking and radio linking gears:• Upgrading and configuring Vital’s devices Nokia to maintain network stability (7705 SAR-8 and 7705 SAR Ax), Digital Microwave Radio and Linking gears (Tais Base stations, Ceragon ( IP 10s and IP20s), NEC's iPASOLINK and MiKrotik routers).• Upgrading Power Co’s PTN gears (Juniper MX480 ,104 and ACX100 routers, Firewall SRX550M, Switch EX4300) Configuring and upgrading Open gear Management consoles.
