Gokul Selvanathan Email & Phone Number

• Having overall 8 years of experience in Contact Center Technologies and Customer Relationship Management applications including Genesys Engage, Genesys Engage Cloud, Genesys Cloud, Salesforces Sales, and Service Cloud• Expertise in Consulting, Discovery, Designing, and Implementation of different Contact Center Platforms such as Genesys Engage, Genesys Cloud,• Expertise in Genesys Framework, Inbound, Outbound, Voice, SIP, GVP, GIA, Composer, GIA Application Designer, Genesys Interaction Designer, Genesys Architect, Genesys Dialogue Engine, Nuance ASR, Chat & Email, Google Dialogflow, Genesys Dialog Engine, Amazon Lex Integration• Worked in Python, Core Java, REST & SOAP Webservices & JavaScript• Worked on multiple client proposals for different contact center platform• Have worked in financial - Insurance, Telecom, Multimedia, Utility, Retailer, Banking, and IT domains• Expertise in Salesforce CTI, and Integration with Genesys Platform• Worked on Proposals (RFPs) and RFIs with the Client.• Involves in Discovery Phase, Created Requirements Docs, and Worked on Estimates.• Developed Complex Scenarios and Omni Channel Strategy in Genesys Cloud.• Genesys Certified.