- Spearheaded fast-paced projects in Credit Origination and Funding at TD Bank with a focus on continuous improvement.- Collaborated with internal/external stakeholders, maintaining a client-facing role, addressing business needs, and validating user stories.- Utilized Jira for user story management, estimation, prioritization, and chart creation.- Led daily standups and actively participated in Scrum ceremonies, contributing to project strategy and roadmap planning.- Conducted efficient conferences and JAD meetings, ensuring streamlined communication and effective problem-solving.

- Identified business needs for products and services with the service delivery management team.- Served as SME on Quebec Credit Assessment Agents Act (Bill53) project, overseeing planning to deployment.- Clarified and documented genuine business requirements, aligning with stakeholder needs and promoting innovation.- Acted as primary contact, overseeing client relationship management and fostering trust.- Assisted 30+ clients with Impact Analysis, Requirements Documentation, and UAT testing.- Managed UAT and Production Issue/defect log, ensuring timely resolution with Dev and QA.

- Collaborated with cross-functional teams to gather and document business requirements, driving projects to completion with best practices.- Translated business requirements into detailed functional specifications for system enhancements and implementations.- Utilized data analysis tools for actionable recommendations from large datasets, emphasizing process improvements.- Developed and maintained KPIs, monitoring logistics performance and identifying areas for improvement.- Worked closely with IT teams to implement logistics software solutions, ensuring alignment with business goals.- Collaborated with logistics service providers and vendors to optimize costs and improve service levels, using Tableau for performance reporting.