• Conducted over 100 cold calls per month to potential clients, visited small business owners and sent electronic messages to potential client groups to introduce and explain our insurance products, increasing product awareness

• Managed an IT vendor and led cross-functional teams to design over 10 web-based, data-driven social services, integrating the service processes of two national organizations to improve efficiency and access. • Designed the structure of a data team of 10 members by conducting comprehensive job analyses, resulting in recruiting a new team within the organization • Collaborated on a successful proposal for a UNICEF-funded social program impacting 40,000 children

• Managed two IT vendors and directed a data team to develop a web-based financial support service, impacting 24 million people (8 million families), resulting in: - Dramatic 98% reduction in customer service time (from 2 hours to 2 minutes) - 45% decrease in customer complaints, significantly improving satisfaction • Planned and controlled the annual objectives of the policy-analysis team, successfully reducing ineffective tasks from 45% to 20% within two months… Show more • Managed two IT vendors and directed a data team to develop a web-based financial support service, impacting 24 million people (8 million families), resulting in: - Dramatic 98% reduction in customer service time (from 2 hours to 2 minutes) - 45% decrease in customer complaints, significantly improving satisfaction • Planned and controlled the annual objectives of the policy-analysis team, successfully reducing ineffective tasks from 45% to 20% within two months, thereby increasing overall efficiency and focus • Spearheaded and executed a first-of-its-kind major policy evaluation project, assessing a nation-wide insurance policy impacting over 9 million clients, providing critical insights • Coordinated a data analytics project that led to significant legal reforms, benefiting 70,000 women and children Show less

• Spearheaded cross-departmental support initiatives, optimizing tools, data, and processes for enhanced effectiveness in Marketing, Sales, and Customer Success for 5 diverse business units• Managed the CRM system for optimization across departments and supporting commercial activities• Provided marketing content across 5 diverse business units and conducted internal training