Gomathi Shankar
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Gomathi Shankar Email & Phone Number

Director, Technical Support Engineering at RUCKUS Networks
Location: Bengaluru, Karnataka, India 8 work roles 4 schools
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Current company
RUCKUS Networks
Role
Director, Technical Support Engineering
Location
Bengaluru, Karnataka, India
Company size
44 employees

Who is Gomathi Shankar? Overview

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Quick answer

Gomathi Shankar is listed as Director, Technical Support Engineering at RUCKUS Networks, a company with 44 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Gomathi Shankar.

Gomathi Shankar previously worked as Senior Manager (Regional Leader), APAC Technical Support Engineering at Ruckus Networks and Manager, APAC Major (BullDog) Accounts Support at Ruckus Networks. Gomathi Shankar holds Master Of Business Administration (Mba) from Manonmanium Sundaranar University.

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RUCKUS Networks

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Profile bio

About Gomathi Shankar

 17+ years of experience in Technical Support & Services with industry leading Enterprise Networking companies like CommScope Ruckus, Meru Networks (Now Fortinet), Cybernet Slash Support (Client: Aruba Networks) Experience in leading global & regional teams including Support Managers, Customer Success Managers, and highly skilled technical experts. A highly motivated professional leader with excel in Service Delivery, Technical Support Operations, Customer Experience & Onboarding, Strategic Planning & execution, Talent Recruitment & Retention, Employee Development, Team Building & Process Development, Escalation Management, Training & Mentorship, Technical Project Management, Problem solving & conflict resolution. Having strong interpersonal & analytical skills with proven ability to develop and maintain effective business relationships with senior and executive management. Ability to thrive high pressure situations and ready to roll-up the sleeves for new challenges & opportunities.

Current workplace

Gomathi Shankar's current company

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RUCKUS Networks
Ruckus Networks
Director, Technical Support Engineering
Bengaluru, KA, IN
Website
ruckuswireless.com
Employees
44
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8 roles

Gomathi Shankar work experience

A career timeline built from the work history available for this profile.

Director, Technical Support Engineering

Ruckus Networks

Bengaluru, KA, IN

Director, Technical Support Engineering

Current
Ruckus Networks

Bengaluru, Karnataka, India

Jan 2024 - Present

Senior Manager (Regional Leader), Apac Technical Support Engineering

Ruckus Networks

Bengaluru, Karnataka, India

  • Leading a team of Managers & Technical support experts across APAC
  • Responsible for Operational Excellence, Customer Experience & Service delivery, Employee Hiring, Retention & Growth, Team building & Strategic Process development.
  • Plan and execute Support strategy, direction, customer service programs and initiatives to improve customer satisfaction & experience.
  • Liaise with Managers & Staff at other departments (Sales, System Engineering, PLM, Dev & Sustenance Engineering, QA)… Show more
  • Liaise with Managers & Staff at other departments (Sales, System Engineering, PLM, Dev & Sustenance Engineering, QA) and work together for specific customers/ issues for retention, reference, or new deals that helps.
  • Provide overall leadership guidance & support to Managers and Staff to achieve company & team goals and adhere to processes, procedures, and policies. Show less
Apr 2019 - Dec 2023

Manager, Apac Major (Bulldog) Accounts Support

Ruckus Networks

Bengaluru, Karnataka, India

  • Responsible for Premium Support & Service Delivery for Major (BullDog) Accounts in the region.
  • Manage a team of highly skilled & diverse Technical support experts across APAC
  • Define and drive improvements in products, premium support delivery methodologies, process development, Technical best practices, and partner enablement.
  • Collaborate with Sales, Account Managers & Customer Success Managers to ensure voice of the customer is represented to internal teams (PLM, Dev &… Show more
  • Collaborate with Sales, Account Managers & Customer Success Managers to ensure voice of the customer is represented to internal teams (PLM, Dev & Sustenance Engineering, QA)
  • Meet and work with multiple level of members in customer organization to improve customer experience and for upselling opportunities
Apr 2016 - Mar 2019

Technical Lead

Ruckus Wireless

Bengaluru, Karnataka, India

  • Escalation Point of contact for Major (BullDog) accounts & L1/ L2 engineers.
  • Collaborate with Pre-sales/ SE team on Major projects and potential premium accounts, support them during PoC, design and deployment.
  • Represent TAC team in meetings with Dev, Sustenance engineering on reviewing Hot issues, Defects/ Bugs.
  • Participate in customer meetings/ QBRs along with Customer Success Managers and provide updates on the technical issues, Bug fixes, upcoming releases & new features… Show more
  • Participate in customer meetings/ QBRs along with Customer Success Managers and provide updates on the technical issues, Bug fixes, upcoming releases & new features which can help their business.
  • Visit strategic customers to demonstrate Ruckus solutions and for debugging/ troubleshooting Critical issues. Visited various ISP customers like SingTel, Reliance, BSNL, Airtel, TTSL, Tikona to demonstrate/ explain.
Jun 2014 - Mar 2016

Technical Lead

Meru Networks

Bengaluru, Karnataka, India

  • Point of contact for all technical issues from Premium and Critical account customers.
  • Work with Field/ Sales team during PoC & deployment to assist them in technical/ product issues.
  • Perform case review for T1 & T2 engineers on regular basis to assist them technically on the cases to speed up the resolution and maintain healthy case backlog.
  • Responsible for validating TAC to engineering escalations and work with Dev & sustenance engineering teams on the bugs reported and… Show more
  • Responsible for validating TAC to engineering escalations and work with Dev & sustenance engineering teams on the bugs reported and drive it for a fix.
  • Create KB articles, Best practice guides & Field notice on known issues.
May 2011 - Mar 2014

Senior Technical Support Engineer

Paxterra Solutions Inc

Bengaluru, Karnataka, India

As Senior Technical support engineer my role was to handle escalations and train the team on wireless technologies and products

Mar 2011 - May 2011

Network Specialist

Css Corp

Chennai, Tamil Nadu, India

  • Provide technical support for P1 cases and take escalated cases from L1 Engineers.
  • Be as a Mentor & Perform backlog review of L1 Engineers cases and assist them with next steps.
  • Perform technical evaluation for L1 Engineers and provide required technology/ product training.
Dec 2006 - Oct 2010
Team & coworkers

Colleagues at RUCKUS Networks

Other employees you can reach at ruckuswireless.com. View company contacts for 44 employees →

RH Rudy H. Rudy H. Colleague at Ruckus NetworksIndonesia, Indonesia View → HS Harkirat Singh Harkirat Singh Colleague at Ruckus NetworksSanta Clara, California, United States, United States View → NK Naresh Kumar Naresh Kumar Colleague at Ruckus NetworksBengaluru, Karnataka, India, India View → IL Irene Lacatena Irene Lacatena Colleague at Ruckus NetworksGreater Milan Metropolitan Area, Italy View → 文 文兰兰 文兰兰 Colleague at Ruckus NetworksShenzhen, Guangdong, China, China View → DP Debadrita Paul Debadrita Paul Colleague at Ruckus NetworksKolkata, West Bengal, India, India View → HH Hanwei Hsieh Hanwei Hsieh Colleague at Ruckus NetworksTaoyuan City, Taoyuan City, Taiwan, Taiwan, Province Of China View → AW Amy Wong Amy Wong Colleague at Ruckus NetworksSan Francisco Bay Area, United States View → MC Madhu Chakravarthy Madhu Chakravarthy Colleague at Ruckus NetworksSanta Clara, California, United States, United States View → MG Mei-Hui Guan Mei-Hui Guan Colleague at Ruckus NetworksTaiwan, Taiwan, Province Of China View →
4 education records

Gomathi Shankar education

Master Of Business Administration (Mba)

Manonmanium Sundaranar University

Education record

The Muthialpet Higher Secondary School, Chennai

Education record

Bishop Corrie Anglo Indian Higher Secondary School, Chennai
FAQ

Frequently asked questions about Gomathi Shankar

Quick answers generated from the profile data available on this page.

What company does Gomathi Shankar work for?

Gomathi Shankar works for RUCKUS Networks.

What is Gomathi Shankar's role at RUCKUS Networks?

Gomathi Shankar is listed as Director, Technical Support Engineering at RUCKUS Networks.

Where is Gomathi Shankar based?

Gomathi Shankar is based in Bengaluru, Karnataka, India while working with RUCKUS Networks.

What companies has Gomathi Shankar worked for?

Gomathi Shankar has worked for Ruckus Networks, Ruckus Wireless, Meru Networks, Paxterra Solutions Inc, and Css Corp.

Who are Gomathi Shankar's colleagues at RUCKUS Networks?

Gomathi Shankar's colleagues at RUCKUS Networks include Rudy H., Harkirat Singh, Naresh Kumar, Irene Lacatena, and 文兰兰.

How can I contact Gomathi Shankar?

You can use AeroLeads to view verified contact signals for Gomathi Shankar at RUCKUS Networks, including work email, phone, and LinkedIn data when available.

What schools did Gomathi Shankar attend?

Gomathi Shankar holds Master Of Business Administration (Mba) from Manonmanium Sundaranar University.

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