• Team management: 5 direct coordinators (Governance, Infrastructure, Telecom, Information Security, Service Desk).• Responsible for outsourcing management and support to corporate systems, including all operations and IT projects based on digital transformation agile methodologies.• Responsible for Capex and Opex elaboration of operations and new projects, relationships and identification of demands of business areas, management of projects prioritized by business areas and contract… Show more • Team management: 5 direct coordinators (Governance, Infrastructure, Telecom, Information Security, Service Desk).• Responsible for outsourcing management and support to corporate systems, including all operations and IT projects based on digital transformation agile methodologies.• Responsible for Capex and Opex elaboration of operations and new projects, relationships and identification of demands of business areas, management of projects prioritized by business areas and contract management with technology suppliers.Main achievements:• Restructuring the IT Governance area, creating a model of engagement with other IT teams and digital transformation.• Responsible for financial planning, operational efficiency and performance of IT staff through indicators.• Structuring of the Information Security team, aiming at business continuity and approach to the Audit and Compliance areas.• Datacenter Backup Project. Aiming to create a high availability computing environment.• Journey Cloud Project. Aiming to create a cloud infrastructure environment, focused on scalability for the company's growth.• Review of all IT contracts to reduce IT operating costs. Show less

• Team management: 4 direct coordinators and 54 employees.• Responsible for hiring and managing the outsourcing of support to corporate systems, including the entire operation (Infrastructure, Telecom, Information Security, Support to all company systems that are in production and IT Services) and IT projects based on agile methodologies, of digital transformation.• Responsible for the preparation of Capex and Opex of the area of operations and new projects, relationship and… Show more • Team management: 4 direct coordinators and 54 employees.• Responsible for hiring and managing the outsourcing of support to corporate systems, including the entire operation (Infrastructure, Telecom, Information Security, Support to all company systems that are in production and IT Services) and IT projects based on agile methodologies, of digital transformation.• Responsible for the preparation of Capex and Opex of the area of operations and new projects, relationship and identification of the demands of the business areas, management of projects prioritized by business areas and management of contracts with technology suppliers.Main achievements:• Increased availability of systems, quality of service to users and reduction of operating costs in the order of R $ 5MM in three years, through the creation and implementation of the IT operations area, including Service Desk hiring routines, reorganization of the teams, adaptation of a new Datacenter model, outsourcing to support the main systems, technological upgrading of LAN and Wifi networks, use of high speed WAN network and contract renegotiation.• Implementation of MS-Office365, aiming to create a new collaboration platform to increase user productivity, with easy accessibility of any device and location, bringing a better quality of life for users.• Cost reduction in the order of R$ 1MM / year and definition of the strategy of adoption of Cloud Computing for the new systems to be implemented, from the implementation of a new Datacenter in the Colocation modality to support all the systems of the company and to guarantee the plan of business continuity.• Reduction of costs in the order of R$ 1.5MM in three years of contract, carrying out actions to restructure Accenture's system support team to support SAP and its Satellites, providing agility and quality in service. Show less

Position: Infrastructure Coordinator • Responsible for team management, implementation of datacenter projects, demand management.• Responsible for the management of the datacenter outsourcing contract and for the datacenter restructuring projects of the LDC units, integration of datacenters of the companies acquired by LDC.Position: Telecom Coordinator • Responsible for team management and Telecom contracts. Deployment, management and administration of VoIP, VCC… Show more Position: Infrastructure Coordinator • Responsible for team management, implementation of datacenter projects, demand management.• Responsible for the management of the datacenter outsourcing contract and for the datacenter restructuring projects of the LDC units, integration of datacenters of the companies acquired by LDC.Position: Telecom Coordinator • Responsible for team management and Telecom contracts. Deployment, management and administration of VoIP, VCC (Video-Conference), PABX MDM (Mobile Devices Management), Unified Communication Collaboration (UCC). Management of fixed and mobile telephony, billing control, auditing and tariffs.• Responsible for the integration of the networks of companies acquired by LDC.Position: IT Services Coordinator • Responsible for team management of IT Service, Field Services and Projects. Development, monitoring and implementation of the Service Desk model, according to the expectations and needs of the Group, through the coordination of a team of IT Analysts from the LDC-Brasil units, focused on improving service quality and increasing satisfaction level of users, reaching 97% for the company's nearly 3.500 users.Position: Information Security Coordinator• Responsible for team management, implementation of security projects, corporate policy and administration of environment as a firewall.• Implementation of security solutions for the availability and security of company information. Show less