Silvia Gómez Bernal Email & Phone Number

Madrid

Provide back-up assistance to the Learning Department. Schedule training programs, coordination of calls andnotifications, compliance with established quality andsatisfaction KPIs, resolution and management ofincidents and employee inquiries (OneHR Support).Create and share analytics reports with stakeholders.Departmental mailbox scheduling management. Attendcourses logistic: material stock control, signature lists,meet the needs of employees and trainers.Management of the Santander Spain Learning andDevelopment Center.L&D event coordination.

Madrid Y Alrededores, España

Notary agenda management. Telephone service with PBX, customer guest, meeting rooms scheduling, basic administrative tasks.

Madrid Y Alrededores, España

Customer support, telephone service with PBX, control and management of meeting rooms and several administrative tasks.

Madrid Y Alrededores, España

Reception, bookings, clients check-in and check-out, payments control, invoice management, telephone service with PBX, GDS.

Emsbüren, Baja Sajonia, Alemania

Internship in a German Construction Company. Information management at the customer service department, support in the translation of reports, telephone service.

Cartagena Y Alrededores, España

File and control of academic records, control of extracurricular activities, customer support, processed student grades, several administrative tasks.