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Oversee end-to-end community management efforts for specialty online retailor; identify and address member needs, queries, and issues, as well as nurturing a sense of inclusion and value among members to improve brand-audience relations.Work closely with marketing and design teams to plan and create engaging social media content that generates consensus within a diverse community and contribute to increasing brand engagement.Lead event planning for the weekly Twitch live events, employ innovative social media strategies to inform audiences about the upcoming event, and maintained active communication to grow fan base from 0 to 60K.Leverage marketing acumen to analyze member needs across different platforms including Twitter, Facebook, and Instagram, resulting in expanding audience reach from 30K to 175K with tailored strategies.Successfully expand digital presence across multiple platforms that led to achieving cross-platform audience integration, consistent user engagement, and significant increase in platform growth.Introduced and increased utilization of Sprout Social tool to monitor account performance, determine revenue generation through organic social media efforts, and create analytic reports for CEO.Launched affiliate program in collaboration with Twitch creators by integrating WooCommerce plugin, establishing performance reporting for executives, and recruiting high-value creators to generate $3.7M+ in 2023.Featured in video content and advertisement in order to personify the brand which significantly improved brand recognition, grew existing fan base, and solidified market presence by utilizing insights from current trends and consumer interests.Closely monitor and assess performance of ongoing social media strategies to determine their effectiveness, identify areas of improvement, and create optimization techniques to enhance future community outreach efforts.

Acted in a customer-facing role, responsible for acquiring customers’ information and performing data entry.Addressed and resolved wide variety of customer concerns, queries, and issues across social media platforms to effectively build brand presence and enhance community relations.Initiated and grew brand's social media presence, leading to a solid digital footprint and cultivation of an active and engaged online community.Instrumental in creation of multiple strategic roles across the department, supporting company's growth by establishing foundational processes and teams.Assisted the marketing manager in planning and producing promotional videos while contributing extensively to content strategy and execution that significantly boosted brand engagement and outreach.

Oversee end-to-end business operations with three other owners. Hold accountability for managing the entire marketing spectrum including social media, blog writing, website management and updates, email marketing, and customer outreach to establish a robust market presence and build brand loyalty.Drive substantial business growth and elevate existing brand position by introducing tailored marketing initiatives and collaterals in order to optimize engagement, as well as build strategic customer relationships

Spearheaded B2B wireless sales initiatives for small mom-and-pop shops and provided expertise in tailoring solutions from an array of providers to optimally fit customer needs and drive business growth. Managed multifaceted residential wireline sales operations encompassing adeptly navigating solutions across major providers such as Spectrum, Frontier, and AT&T to maximize market penetration and customer satisfaction.Prospected leads through cold calling, identifying potential customers' pain points, and recommending effective solutions. Proactively engaged with local businesses through in-person visits and offered tailored support for their wireless service needs to enhance service quality and foster community business relations.Amplified revenue growth by forging and strengthening trust-based relationships with existing book of business.

Led the center to achieve 'Center of the Quarter' recognition in the first quarter of leadership by overdelivering sales targets and executing effective local store marketing strategies, demonstrating significant growth and operational excellence. Increased awareness for pop-up events by distributing flyers and creating new local business partnerships to increase store traffic.

Provided oversight and servant leadership to a team of 4-5 high-performing employees including retail sales representatives and assistant managers to drive robust sales efforts and attain targeted goals. Managed day-to-day operations of three different stores and led teams in identifying and securing long-term business development opportunities. Provided hands-on training and sales coaching to the team to negotiate and secure new accounts with new Wireless, DirecTV, and U-verse customers.

sales

In this position, I was the dedicated helper for all of the departments. If they needed me in the bakery, cashiering, stocking, etc I would be there to assist.

I was in charge of getting the store ready for the day, for example, I would prep the fridge with everything we needed and took in inventory. I was also in charge when the owner was not there.