Brian Goncheroski Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Responsible for the strategy and leadership of multiple applications teams powering Comcast’s internal and external customer experiences.• Delivering devops at scale• Driving high availability of application portfolio• Empowering the growth of the organization and emergence of new leaders through servant leadership

Philadelphia, Pa, Us

During the initial COVID outbreak, I led efforts across our entire technology organization to quickly deliver system enhancements that were needed to support our employee and customer needs.Continued collaboration with my peers and partners to grow our Technical Product Management Organization:• Establish and enforce a prioritization process that ensures software deliverables are prioritized based on business value and not by political motivations or personal agendas• Establish program goals and define product feature sets that achieve those goals • Work closely with engineering teams to establish solution architecture that aligns our program objectives with our enterprise vision• Evaluate the market for capability-oriented and emerging development and technology trends• Communicate roadmap and quarterly objectives with senior leaders to align our objectives with strategic corporate goals

Philadelphia, Pa, Us

Collaborated with my peers to establish a Technical Product Management Organization with the following roles and core principles:• Establish and enforce a prioritization process to ensure that application deliverables are prioritized based on business value and not by political of financial motivations• Establish quarterly goals and define product feature sets that achieve those goals • Inspire and lead technical teams, including engineering and development, to establish solution architecture• Evaluate the market for capability-oriented and emerging development and technology trends• Communicate roadmap and quarterly objectives with senior leaders to align our objectives with strategic corporate goals

Philadelphia, Pa, Us

Customer Care Platform: I led software delivery of our Customer Care Platform, where I initiated multiple programs to improve the availability and performance of our application, which is utilized daily by 50,000 agents. These initiatives ranged from resolving operational issues, such as networking bottlenecks, to broader efforts like implementing an Active/Active datastore, intelligent data caching, API fault tolerance, and re-writing inefficient portions of the application. These efforts were coordinated with a simultaneous redesign of the UI, a migration to a Cloud-based infrastructure, and were delivered without disrupting the pipeline of new business features.The delivery team under my lead consisted of over 200 geographically distributed Developers, Testers, PMs, Ops Engineers, Architects, and UX designers.As a result of the efforts, outages decreased by 85%, errors reduced by 81%, and load times improved by 40%.Retail Point of Sales: I led the design and implementation of a 3rd party POS system for our retail locations. The system consists of custom features and integration of peripheral devices; such as credit card readers, barcode scanners, and receipt printers. The system required integration into existing systems for Payment and Inventory management. Finally, a support and operations team was staffed to manage L1 & L2 issues. Once completed, a deployment team was established to install the software in our 200+ locations.Mobile Sales App: I led a DevOps team to design, build, and deploy an iOS app used by our internal sales teams to sell our products and services. This app provides a maximized user experience that walks users through a step-by-step flow of available products and configuration options. The wizard-like experience is completely driven by data provided by an orchestration layer, thus reducing the need for maintenance when data or underlying products and rates change. Today this application is used to submit over 1,000 orders daily.

Philadelphia, Pa, Us

Manager of multiple delivery and architecture teams. Responsible to meet published deadlines and deliverables for aggressive application release schedules. Employ and enforce Agile methodology & Scrum best practices. Responsible to report entire project status to senior and executive management.• Application ownership included a SOA delivery team, web-based app for Retail sales, and a partner commissioning engine.• Work with business partners & technical teams to define strategic direction of both application and system architecture• Manage and implement business solutions as requested by business partners• Coordinate enhancement activities with other teams in shared environment• Escalate technical obstacles across multiple teams and bring to resolution• Support implementation of application releases• Implement application monitoring and analytics• Identify performance inefficiencies and implement plans to identify cause and drive toward resolution• Oversee the technical design process, including a procedural overhaul to standardize and optimize the process• Delegate and manage Help Desk incidents & defects to resolution• Champion best practices and development standards• Support QA process and lead team through successful completion of test cases• Implemented and managed a process to maintain a consistent and reliable deployment plan• Implemented a production support process for all application incident tracking and escalation.• Identify performance test requirements and approve/reject test results• Maintain and delegate employee workloads and development assignments • Perform employee reviews• Review and manage team vacation schedules• Interview and hire new employees and contractors• Manage offshore development resources

Little Rock, Ar, Us

Managed multiple DevOps teams, responsible for technical delivery of several business-critical web-applications including the corporate website, customer care and bill payment web app, and internal CSR reference and troubleshooting app. Responsible to maintain production Service Level Agreements and uptime, report production status to senior and executive management, and manage and drive crisis situations to resolution.Additional Responsibilities:• Work with architects and business partners to define strategic direction• Coordinate implementation of application releases• Manage hardware migrations, DB upgrades, and application container patches and upgrades• Implement application monitoring and analytics• Identify performance inefficiencies and implement plans to identify cause and drive toward resolution• Research and coordinate vendor software upgrades as necessary• Delegate and manage Help Desk incidents to resolution• Manage and implement business solutions as requested by business partners• Develop & maintain documentation of current technical and business processes• Consult and approve functional and technical designs on major development projects• Build and maintain relationships with 3rd party vendors• Interview and hire new employees and contractors• Perform employee reviews• Review team training requirements and schedule as necessary• Review and manage team vacation schedules• Maintain and delegate employee workloads including 24x7 on-call rotation• Provide 24x7 escalation support to on-call technicians

Little Rock, Ar, Us

Developer-turn-senior developer-turn team lead on multiple enterprise development teams. Founded a new web-based development team in dawn of the Internet era. Worked primarily in Java building applications on Weblogic and JRun.Additional Responsibilities:• Technical lead & architect of large development projects including the redesign of the corporate website. • Wrote JDBC connection pool from scratch to resolve application memory inefficiencies• Analyzed applications to improve performance inefficiencies, including garbage collection tuning and configuration• Administered production WebSphere Portal implementation• Worked with clients and business partners to define project requirements• Developed web services to communicate with 3rd party systems utilizing XML• Developed shell scripts to perform batch processing of data and other application functions• Implemented and enforced best practices & coding standards• Scheduled, packaged and deployed application releases to Production• Maintained and managed production and sub-production application environments• Trained and mentored junior team members• Provide 24x7 escalation support to Level-2 support teams