Ian Kelly Email & Phone Number

Philadelphia, PA, US

Philadelphia, PA, US

Owning the strategic product roadmap focused on delivering proactive experiences and notifications to Xfinity customers while leveraging current and new platform capabilities fulled by data and telemetry

Santa Monica, California, US

• Managed Ring Alarm base station user onboard experience including the brand new Ring Alarm Pro base station with built in eero router.
• Collaborated with the eero team to deliver an intuitive in-app Ring/eero onboarding experience for customers setting up the eero router inside of Ring Alarm Pro.
• Launched and maintain user experience for multiple Ring Alarm devices included Outdoor Contact Sensor, Panic Button (Gen 2), Contact Sensor (Gen 2)
• Enhanced existing in-app user interactions including push notification alerts.
• Mapped out end to end consumer journeys that clearly define end-state experiences using storytelling.
• Drove product vision and roadmap specifications for device onboarding, new feature development, existing feature refinement and overall user experience enhancements.

Philadelphia, PA, US

• Drove product requirements to support the launch of the new Xfinity Camera enabling Xfinity Home Home Technicians to install the new camera in customers' home and Xfinity Home Support Agents to troubleshoot and resolve.
• Maped out end to end consumer journeys that clearly define end-state experiences
• Drove product roadmap specifications for APIs, data pipelines, automation, services, and internal tools to deliver the best experience on time and on budget
• Collaborated with stakeholders to identify and define innovation opportunities for Xfinity Home
• Worked with UX and content teams to build thoughtful home automation experiences
• Worked in an agile environment to create and manage user stories

Montchanin, DE, US

• Co-led team that launched Fort Hill Company’s new flagship learning productivity tool, 70-20.com
• Led product strategy by collaborating with customers, partners, and sales directors to deliver innovative learning solutions that meet market demands
• Created an innovative methodology for user interfaces, resulting in minimal learning curve for new users
• Responsible for product quality control, customer satisfaction, and technical management
• Coordinated among internal teams to continually drive product development based on budget and time considerations
• Designed, developed, and launched iOS mobile application

Montchanin, DE, US

• Managed a team of client support specialists to provide an excellent customer experience
• Automated helpdesk procedures to provide rapid response options to global clientele
• Streamlined Client Solutions department to eliminate redundancy while improving client deliverables
• Worked directly with Business Development to provide turn-key and custom follow-through solutions
• Liaised directly with clients to orient them to the Results Engine service
• Analyzed and resolved any client query

Danbury, CT, US

Bs, Psychology

Education record