Brian Gonzalez Email & Phone Number

New York, United States

Identify savings opportunities and work with the organization’s personnel executing implementation strategies. To ensure overall program accountability and positive results by utilizing a combination of technology and software to manage and analyze utility bill data and energy consumption information related to energy use in the organization’s facilities and areas.

Queens, New York, United States

Queens, New York, United States

Selected achievements in this role include:► Ensured the proper de-icing of aircraft in accordance with clean aircraft practices.

New York, United States

As Account Manager, I was promoted to oversee client accounts and staff training operations in collaboration with the training and compliance departments, Airport Authority stakeholders, and law enforcement agencies.A few key achievements in this role include:☛ Designed, coordinated, and instructed 50+ classroom training sessions, which included an initial eight-hour PowerPoint course for new employees and a four-hour annual refresher training course for senior employees.☛ Trained and mentored 30+ new staff members and maintained a full employee headcount to meet operational needs.☛ Consistently achieved 95% of client key performance indicators (KPIs) every month.☛ Reduced costs and increased revenue by identifying areas for improvement and implementing cost-effective solutions across the station.☛ Increased operational efficiency by developing new strategies for recruitment, staffing, scheduling, training, and performance assessment and creating new training documentation.

New York, United States

As Operations Manager, I oversaw station staffing, training, licensing, and scheduling and maintained compliance with client contracts and terms. Among other functions I administered payroll and drove timely payroll reporting in accordance with established policies and procedures.A few key achievements in this role include:✪ Improved employee attendance and performance by conducting 50+ test audits of staff, identifying operational deficiencies, and implementing corrective actions aligned with HR procedures.✪ Developed and rolled out new training program policies and procedures aligned with HR guidelines.✪ Monitored teams to ensure security functions adhered to corporate policies and Transportation Security Administration (TSA) regulations.✪ Successfully enhanced security processes through effective change management and staff communication.✪ Contributed to safeguarding all company vehicles, equipment, and other assets.

Queens, New York, United States

As Cabin Quality Auditor, I conducted compliance inspections for the Delta aircraft cabin maintenance program using Delta/JetBlue defined criteria.A few key achievements in this role include:◆ Partnered with the Delta/JetBlue public relations team to prioritize and coordinate highly efficient cabin maintenance and repair activities.◆ Consistently met daily quotas on audits conducted, with each audit consisting of 100+ questions per aircraft.◆ Maintained smooth operational workflows by ensuring staff compliance with all program policies and procedures.◆ Led the successful implementation of a new inspection program that uses a handheld device to provide real-time, global inspection reporting on qualified aircraft interiors to Delta customers around the world.

Queens, New York, United States

Selected achievements in this role include:■ Loaded and unloaded all mail, baggage, and freight cargo, communicated with team members to ensure mail was sorted to the appropriate departments, and operated a tug vehicle to drop off mail throughout the warehouse.