Daniel González Email & Phone Number

Barranquilla, CO

Barranquilla, Atlántico, Colombia

• Ability to design, implement, and manage Palo Alto Networks Next Generation Firewalls and Panorama products, encompassing design, configuration, management, and troubleshooting aspects.
• Proficiency in integrating Palo Alto firewalls with various security solutions, including endpoint protection, authentication mechanisms, and threat intelligence feeds.
• Provided expert technical support to address customer challenges using key Palo Alto Networks technologies such as PAN-OS, PANW Firewalls, Panorama, GlobalProtect, IPSec VPNs and SD-WAN.
• Skills in network troubleshooting, logging, monitoring, and automation using XML APIs and Rest APIs to streamline firewall configuration and management tasks.
• Successfully met and exceeded key performance indicators (KPIs) related to response times, issue resolution, and customer feedback, contributing to a high level of client trust and loyalty.Proficient In:
• PAN-OS

Barranquilla

• Provided expert technical support to customers, assisting them with Cisco Call Manager related issues, troubleshooting, and resolutions.
• Collaborated with cross-functional teams to diagnose and resolve complex networking and telephony problems, ensuring minimal downtime for clients.
• Delivered outstanding customer service by actively listening to client needs, providing clear and concise technical guidance, and ensuring customer satisfaction.
• Specialized in configuring and optimizing Voice Gateways for efficient switching androuting within Cisco environments.
• Successfully met and exceeded key performance indicators (KPIs) related to response times, issue resolution, and customer feedback, contributing to a high level of client trust and loyalty.Proficient In:
• VoIP signaling and media protocols, ensuring seamless communication over IP networks. (SIP, H.323, RTP, MGCP & SCCP)

Barranquilla, Atlántico, Colombia

• Spearheaded networking initiatives for IEEE - IAS Uninorte Student Branch, overseeing 5 events and workshops focused on routers, switches, and firewalls.
• Coordinated with a team to devise growth strategies, resulting in a 20% increase in networking-related activities.
• Established connections with 10 industry professionals and academic mentors specializing in networking technologies.
• Represented the chapter at 3 conferences, showcasing achievements in router, switch, and firewall technologies.

Barranquilla, Atlántico, Colombia

• Assisted professors in classroom activities, ensuring a conducive learning environment.
• Guided and supported fellow students in understanding course materials and assignments.
• Organized study groups and provided academic support to enhance peer learning.
• Facilitated discussions and answered questions related to the course content.
• Demonstrated leadership and communication skills in a mentoring role.

Degree In Engineering, Electrical Engineering, 4.54

Activities and Societies: IEEE, IAS Top-performing student in my class with a remarkable GPA of 4.54, honored with the Silver Medal for.

Degree In Engineering, Electronic Engineering, 4.56

Activities and Societies: IEEE, IAS Top-performing student in my class with a remarkable GPA of 4.56, honored with the Silver Medal for.

Mobile Application Development Certification Course, Computer Programming, Specific Applications

200-hour program belonging to the framework of the ICT Mission 2022 Project.

Software Development Certification Course, Computer Programming, Specific Applications

200-hour program belonging to the framework of the ICT Mission 2022 Project.

Basic Programming Certification Course, Computer Programming

200-hour program belonging to the framework of the ICT Mission 2022 Project.

Programming Fundamentals Certification Course, Computer Programming

200-hour program belonging to the framework of the ICT Mission 2022 Project.

Bachelor'S Degree, 9,4