Daniel González Email & Phone Number

Barranquilla, Co

Barranquilla, Co

Barranquilla, Atlántico, Colombia

• Ability to design, implement, and manage Palo Alto Networks Next Generation Firewalls and Panorama products, encompassing design, configuration, management, and troubleshooting aspects.• Proficiency in integrating Palo Alto firewalls with various security solutions, including endpoint protection, authentication mechanisms, and threat intelligence feeds.• Provided expert technical support to address customer challenges using key Palo Alto Networks technologies such as PAN-OS, PANW Firewalls, Panorama, GlobalProtect, IPSec VPNs and SD-WAN.• Skills in network troubleshooting, logging, monitoring, and automation using XML APIs and Rest APIs to streamline firewall configuration and management tasks.• Successfully met and exceeded key performance indicators (KPIs) related to response times, issue resolution, and customer feedback, contributing to a high level of client trust and loyalty.Proficient In:• PAN-OS• PA-Series, VM-Series and M-Series• PANW Firewalls• PANW Panorama (Centralized Management)• Decryption• IPSec/SSL VPNs• GlobalProtect (Remote Access VPN)• Authentication (SAML, SSO, TACACS+, LDAP, Kerberos)• User-ID• High Availability (HA)• QoS• SD-WAN• Routing Protocols (OSPF, BGP)• XML API & Rest API

Barranquilla

• Provided expert technical support to customers, assisting them with Cisco Call Manager related issues, troubleshooting, and resolutions.• Collaborated with cross-functional teams to diagnose and resolve complex networking and telephony problems, ensuring minimal downtime for clients.• Delivered outstanding customer service by actively listening to client needs, providing clear and concise technical guidance, and ensuring customer satisfaction.• Specialized in configuring and optimizing Voice Gateways for efficient switching androuting within Cisco environments.• Successfully met and exceeded key performance indicators (KPIs) related to response times, issue resolution, and customer feedback, contributing to a high level of client trust and loyalty.Proficient In:• VoIP signaling and media protocols, ensuring seamless communication over IP networks. (SIP, H.323, RTP, MGCP & SCCP)• Configuring and managing call control systems like Cisco CUCM for reliable voice services.• Maintaining high-quality voice and video calls, addressing issues like latency and packet loss.• Quality of Service (QoS) to prioritize voice traffic, ensuring optimal network performance.• Effective diagnostic abilities to identify and resolve voice network issues for uninterrupted communication.Supported products:• Cisco Unified Communications Manager (CUCM)• Cisco Unity Connection (CUC)• Cisco Emergency Responder (CER)• Call Detail Records (CDR)• Cisco Prime Collaboration (PCD, PCP & PCA)• Cisco IP Phones• Third-Party SIP Endpoints

Barranquilla, Atlántico, Colombia

• Spearheaded networking initiatives for IEEE - IAS Uninorte Student Branch, overseeing 5 events and workshops focused on routers, switches, and firewalls.• Coordinated with a team to devise growth strategies, resulting in a 20% increase in networking-related activities.• Established connections with 10 industry professionals and academic mentors specializing in networking technologies.• Represented the chapter at 3 conferences, showcasing achievements in router, switch, and firewall technologies.

Barranquilla, Atlántico, Colombia

• Assisted professors in classroom activities, ensuring a conducive learning environment.• Guided and supported fellow students in understanding course materials and assignments.• Organized study groups and provided academic support to enhance peer learning.• Facilitated discussions and answered questions related to the course content.• Demonstrated leadership and communication skills in a mentoring role.

Degree In Engineering, Electrical Engineering, 4.54

Activities and Societies: IEEE, IAS Top-performing student in my class with a remarkable GPA of 4.54, honored with the Silver Medal.

Degree In Engineering, Electronic Engineering, 4.56

Activities and Societies: IEEE, IAS Top-performing student in my class with a remarkable GPA of 4.56, honored with the Silver Medal.

Mobile Application Development Certification Course, Computer Programming, Specific Applications

200-hour program belonging to the framework of the ICT Mission 2022 Project.

Software Development Certification Course, Computer Programming, Specific Applications

200-hour program belonging to the framework of the ICT Mission 2022 Project.

Basic Programming Certification Course, Computer Programming

200-hour program belonging to the framework of the ICT Mission 2022 Project.

Programming Fundamentals Certification Course, Computer Programming

200-hour program belonging to the framework of the ICT Mission 2022 Project.

Bachelor'S Degree, 9,4