Jaime Gonzalez Email and Phone Number

Actively expanding my development skills through the creation of a multi-tenant SaaSweb application designed to streamline operations for online shops, including thoseinvolved in physical product manufacturing. This involves developing key features suchas:• Amazon & Shopify integration for order management• End-to-end operations management (from purchase orders to inventory controland production scheduling)• Integrating with shipping companies for in-app label purchasingI am eager to transition into a new role that allows me to leverage my hands-ontechnical experience and strategic management skills. I am excited about the prospectof collaborating with world-class teams, learning from others, adhering to industry bestpractices, and contributing to meaningful projects.

• Directing a team of 2 managers (IT-Ops / DevOps - ERP-Ops) & 12 Engineers acrossthe Tech departments. Leveraging tech & business analytics to best align Initiatives.• Achieved 100% visibility of Tech Ops workloads / requirements, by deploying anInitiatives strategy, leveraging tools like Docker / Swarm, AWS, Git, SCRUM, Kanban,amongst others• Approximately 80% digital transformation by deploying platforms such as:G-Suite, Salesforce, Lucidchart, Slack, Atlassian Stack (Jira, Bitbucket, JSM), EDIintegrations.• Designed network architecture, achieving 99% uptime MoM across 15 facilitiesthroughout the Tijuana area, using Cisco Meraki cloud managed infrastructure. Fulldual band WiFi coverage in all facilities (exterior / interior coverage at our campussite). Full WiFi 6 coverage at our new 500,000ft2 facility• Designed & built cloud architecture & DevOps pipelines for ABC’s in houseweb-apps & services, via Docker & Docker swarm, as well as AWS ECS & ECR, viaCloudFormation or Copilot.• Achieved 90% code deployment automation by deploying CI/CD pipelines viaBitbucket, integrated with Docker HUB. Currently working on AWS setup with EKS,in order to transition to Kubernetes orchestration, allowing us to achieve 100%automation• Built a RoR REST API, that integrates our Cisco Meraki dashboard with our JiraService Management deployment, enabling real time incident management whena network or IoT device fails, aligning with ITSM best practices• Design & deploy Technology strategies in alignment with C-Level’s vision &Organizational roadmap. Managed over $1m invested in tech projects• Achieved 100% visibility & security control via SentinelOne & Meraki systemsmanager MDM, on all endpoints, mobile devices & servers.

Responsible for DevOps running full stack Ruby on Rails & iOS dev environments, creating synergy between Lean Enterprise & technology to achieve maximum waste elimination within overall business & operations managing a high performance, results driven team of engineers. We perform by taking advantage of the SCRUM Agile Framework.

Responsible of direct Customer relations, attending any quality concern or issue on Customer sites, created analysis obtaining root cause executing fast containment, implementing effective corrective and preventive actions.

Introduced Customer platforms into our operations, collaborating in technical reviews, parsing project requirements & translating them into manufacturable high quality products.

Responsible of analyzing manufacturing processes in order to detect & attack waste root causes quickly & effectively. Some of the tasks & tools used include:- Lean Tools (5s, VSM, Kaizen, 5 Why's, Ishikawa, Gemba, Poka Yoke, Continuous Flow, Visual Management, Kanban, Root Cause Analysis, SMED, PDCA, amongst others)- Fixture design using Solidworks- Turret Punch Press programming using FabriWin- Root Cause Analysis (8D's)- Customer Involvement, product analysis for manufacturability.- A3- Engineering Drawings

Responsible of designing & deploying solutions for call center operations with technologies & methodologies like:- Open Source Predictive Dialers- Open Source IP PBX (Asterisk, Elastix, Trixbox, etc)- Windows Domains (Group Policy, Active Directory, etc)- Linux firewalls- Network Administration