Gonzalo Urdaneta Email & Phone Number

Dallas, Texas, United States

Review and troubleshoot errors.Coordinate with the client(s) where master data correction is needed.Communicate complex solutions to end users.Coordinate ticket prioritization with fellow team members.Perform detailed research using multiple search platforms.Track ticket responses and completion times in accordance with SLAs (Service Level Agreements).Collaborate with team members to resolve tickets which cross multiple platforms.Communicate ticket progress via emails,reports, and meetings with the customers.Follow escalation procedures for high priority tickets.Provide front-line support via a customer phone line.Navigate and coordinate high impact outage support by communicating updates to customers in a timely manner.

Coppell, Texas, United States

Control the routes for technicians of internet and TV services.Customer Services.Clerical Activities like calling customer and entry data.Negotiate with customer the reschedules of the services appointments.bring administrative and clerical support to the techs on the day to day duties by the use of the TechsTool, EDGE tools and Sible sites to finish o complete the field jobs.

Dallas, Texas, United States

Serve the customer providing the best policy auto quotesNegotiate the prices with the customersMake outbound callsSales auto policies

Dallas, Texas, United States

In Designated locations, build and maintain product displays and equipment placements in compliancewith company standards.Maintain appropriate product levels in beverage sections and throughout accounts including shelfallocation and cold equipment.Manage backstock inventory levels and trade breakage in assigned accounts.Meet customer service expectations trough daily communication, problem resolution and appropriatefollow up.Maintains professional, team relationship with co-workers, customers and store managers.Maintain Merchandising standard while rotating products each time in designated accounts.

Maracaibo, Zulia, Venezuela

I was in charge of representing all the portfolios of Empresas Polar (Alimentos Polar, Cerveceria Polar,Pepsi Cola Venezuela and Productos EFE) in the Retail clients of the assigned areas.I Towards sales negotiations directly with the buyers of the assigned stores, following the indicators thatSales Intelligence provided to reach the monthly sales volume goals of each client and in each of theportfolios that I was responsible for.I also supervised that the shipments of merchandise were according to what had been negotiated in theclient to avoid product returns.I was also in charge of processing the withdrawal and change of food and beverages NOT suitablefor consumption (expired, broken, among others) that were found in the warehouses of the assignedcustomers, through the specific processes that the quality control department demanded for themanipulation of this type of merchandise.Also having the merchandise of the different portfolios of food and beverages that represented in theclients I was in charge of negotiating and executing the necessary exhibitions to guarantee the saleand rotation of said merchandise in the sales floors, for this process I worked as a team with groupsof promoters that were assigned to me by a contractor and assigned them weekly and monthly salaryobjectives that pointed to the fulfillment of the various sales indicators and the attainment of the goalsassigned to each client.