Kimberly Good Email & Phone Number

• Use of SQL to collect data from source tables to create reporting lists and summaries of mortgage and consumer loan information to various business lines across the company. Includes creating stored procedures in SQL.
• Created user applications or forms within Excel using VBA to give the users the ability to update and log key information with databases for reporting within their departments without needing to know SQL
• Created and maintained tables within the databases which users or other applications write to.
• Compiled data quickly and efficiently for Ad Hoc reports during times of audit.
• Partner with developers to provide requirements for data models and automations to continuously improve the self-service business intelligence approach.
• Discover and communicate meaningful insights in the data and communicate with the line of business users.

Jacksonville, FL - Remote

• Used Tableau and/or Excel to create and maintain various reports for daily, weekly, and monthly distribution of key business factors, which were distributed to department managers, senior and executive management
• Calculated monthly incentive payouts for 195 employees
• Assisted in developing calculations for new compensation plans
• Built, maintained, and distributed monthly employee score cards to 195 employees which show annual goals and their progress towards them
• Improved other departments’ processes for reporting and incentives by writing Excel macros
• Acted as a liaison between fulfillment team and business intelligence in meetingsSoftware used: Tableau, Microsoft Office Suite (Excel, Powerpoint, & Word), Visio, and Sharepoint.

Shavertown, PA

• Managed both onsite and remote employees
• Calculated metrics, statistics and trends for phone & ticket queues as well as revenue
• Developed employee annual career goals to be in line with individual career paths and overall company goals
• Coached employees to drive performance, revenue and motivation
• Maintained customer satisfaction by managing escalated problems

• One-off programming projects, installing features, correcting project errors
• Full support of 4 of the top Software as a Service products
• Created all documentation and sales material for all service software products
• Assisted in product planning and road mapping for future development and releases of all products with Product Manger of Software as a Service
• Quality checked web design and feature installation for accuracy
• Conducted classes during company seminars for large classes to discuss new Software as a Service Products

• Teach website owners the basics of HTML to skillfully manage their websites
• Train clients on custom features added to eCommerce Stores
• Installation, management and troubleshooting clients using proprietary products
• Lead online and in person seminars for large classes discussing store features
• Authored training material for Yahoo store users and proprietary product AccuRATEship

• Department Research for Developing a New Curriculum
• Developed New Curriculum
• Data Entry for Department Research Project (Small Businesses in OH)