Brett G. Email & Phone Number

Pasadena, California, United States

Pasadena, California, United States

Identify operational opportunities and implement streamlined solutions to optimize internal and external user experiences across the organization. Developed digital brand reputation management process that increased guest experience ratings on Google and Yelp from a 4.1 to a 4.5 average star rating acrpss entire system.Increased third party delivery sales by 10-12% by optimizing marketing promotions on Doordash, UberEats, Postmates, & GrubHubImproved restaurant rankings on 3PD apps by improving operational performance to maximize algorithm placement.Worked with the IT team to identify and develop POS menu integrations for delivery partners to ensure stability reached a minimum of 99% up-time. Managed vendor relationships with operations related digital product partners.

Los Angeles Metropolitan Area

Pasadena, California, United States

Negotiated contracts with Postmates, Doordash, and UberEats that secured restaurant profitability with incremental sales. Managed account partnerships with third party vendors and franchise partners.Planned marketing strategies and campaigns via delivery partners and other digital channels that increased digital sales by 12%. Introduced packaging that maximized product quality for off-premise.Analyzed the digital guest journey to identify friction points and improve the overall customer ordering experienceWorked with the IT team to identify and develop POS menu integrations for delivery partners to ensure stability reached a minimum of 97% up-time. Implemented a brand reputation management process to monitor and protect the company's digital storefront.

Pasadena, California, United States

Managed the implementations of new products. Projects included Simple Salads, New Dessert Line, Aguas Frescas, Large Pizzas, and Dough Knots. Managed all aspects of product testing for all departments including supply chain management, marketing strategy, and product optimization. Streamlined operational procedures and implemented new BOH systems to improve food and labor costs. Streamlined restaurants’ online ordering procedures, which included an online ordering pickup station that optimized restaurant efficiencies.

Pasadena, California, United States

Supervised traveling training teams that opened franchise restaurants.Managed the training budget for new restaurant openings.Analyzed training needs to develop and improve new training programs. Conferred with restaurant management and conducted routine restaurant evaluations to identify coachable opportunities.Conducted team training presentations for restaurant openings.

Chino, California, United States

Review financial statements, sales, and other performance data to monitor profitability. Adjusted as need to meet budget expectations.Manage staff, forecasted sales, prepared work schedules, and delegated tasks to each team member. Determined staffing requirements, interviewed, hired, and trained new employees.

Master Of Business Administration–Information Technology Management – Mba Itm, Information Technology

Relevant Coursework: • IT Project Management • Managing Human Capital • Managing Organizations & Leading People • Ethical Leadership •.

B.S. Marketing Management, Marketing/Marketing Management, General, 3.5 Gpa

Activities and Societies:Relevant Coursework: • Brand Management • Digital Marketing • Marketing Applications • Marketing Strategy.