Goodwin George Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

• Managing a team of 6 Customer Services Representatives including Assistant Sales Manager
• Driving & Monitoring Compliance, team processes, and Quality of Sales requirements to exceed Customer & Telstra’s expectations (SLAs)
• Driving Point-in-Time Telstra promotions for Services & Devices
• Doing needs-based analysis of customer accounts and devising suitable plan as per Requirements and Affordability – Doing Good Business Responsibly
• Creating & maintaining professional and interpersonal relationships with customers converting them into regular and returning customers
• Conducting Monthly Performance Reviews with direct reports

Pune, Maharashtra, India

• Managed Business Process Outsourcing processes for Business Transcription and Market Research (Kantar and Millward Brown)
• Managing a team of 75 consultants and managers spread across Pune & Mumbai
• Day-to-day activities included Stakeholder management, Client (Internal & External) management, Process Risk identification and mitigation
• Initiating and monitoring Six Sigma projects including Green Belt, Yellow Belt, LEAN & Kaizen projects
• Conducting quarterly Satisfaction surveys with analysis and interpretation of inputs for process improvement
• Conducting Recruitment activitiesDeveloping Retention strategies like Job Rotation and Job Enrichment

Pune, Maharashtra, India

• Leading a team of 20 Medical Transcriptionists (MT) handling transcription services for approximately 160 medical professionals
• Recruitment of new Medical Transcriptionists and Quality Checkers (QC)
• Maintaining performance records for MT and QC personnel for monthly bonus calculations
• Quality management for difficult dictations
• Maintaining and updating Transcription templates as per Client specifications