Gopa Kumar Email & Phone Number

Chennai Area, India

• Perform risk assessments to understand risk level, significance & scope and keep up to date with understanding relevant laws and regulations• Monitor compliance with laws, regulations and internal policies and manage voluntary best practice relating to professional standards• Establish and carry out proper training programs, so that the employees are aware of the laws and regulations they need to adhere to• Carry out investigations to find gaps in the current strategies, which involve compliance and rectify them as per the regulatory guidelines• Responsible for a variety of activities related to Expense Reimbursements, Time sheet process and primarily supervising a team of 25-30 members to ensure timely auditing of Expense Reports and risk mitigation and compliance activities.• Handling a 6-member team from Chengdu (China) and 7 in Poznan (Poland) as a part of auditing process.• Accountable for achieving operational targets agreed with offices and regional CFOs by adhering to compliance with policies and procedures, operational excellence, etc.• Administered Global harmonized expense policy roll-out for all the 69 offices for Mckinsey and being a single POC for the Operations and Compliance team in coordinating and executing the same which is at par with the respective country legal rules and regulations.• Partnering with functional leadership to identify issues, gather necessary information, use the right information• Educate employees on not only the regulations, but also the impact on the organization if these aren't complied with and investigate irregularities and non-compliance issues• Report back to business functions on current risk and compliance performance.• Facilitate and impart functional training for team members. Ensure policy changes, business process documentations, and Standard Operating Procedures (SOPs) are updated regularly.• Communicate, enforce, and ensure complete adherence to Firm’s policies and guidelines from the members.

Chennai Area, India

• Updating Operational Risk Policy to ensure that the policy reflect best practice• Performing root cause analyses on identified risk events to recommendimprovements to prevent these risk events from re-occurring in future• Monitoring the implementation of action plans to address medium and red key riskindicators reported monthly to Risk Management.• Analyzing identified trends in the key risk indicators reported to Risk Management.• Considering and suggesting methods to improve risk analysis and reporting to theOperational Risk Forum, Risk Committee, Executive Management Team and Board Audit,Risk and Compliance Committee.• Perform compliance monitoring and transaction monitoring activities to find thesuspicious transactions.• Perform KYC, Anti-Money Laundering checks, CDD,EDD, Suspicious TransactionsMonitoring & Reporting.• Managing and performing monitoring activities of regulatory requirements.• Communicating results of activities to the business unit stakeholders.• Updating and performing the compliance risk assessments with Lexis Nexis tovalidate PEP and Sanctions screening.• To continually identify areas of emerging risk ensuring that these are incorporatedinto the compliance monitoring plan.

Chennai Area, India

• Investigation and resolution of Groupon’s charge-back requests from credit cardpartners• Investigation and resolution of suspected instances of consumer fraud such as theuse of stolen credit cards, the fraudulent generation of referral credit, or disingenuouscomplaints• Detecting the risk, eliminating the frauds and secure the compliance of the particularclient as well as for the vendor.• Reporting any potential threat spotted to the revenue or processes of the company• Manage high-level escalated problems logically and with good judgment to ensurethe appropriate outcome. Make appropriate decisions on behalf of the customer quicklyand effectively. Conduct advanced research to customer issues and solves problems.• Ensuring the Quality parameters is set properly on the currently provided tools likeCommerce Interface (CI).• Identifying the major fraudulent activities and trends of the frequent fraudsters whoare continuously making fraud activities across the globe.• Expertise in the risk analyst stream on identifying the major fraudulent activities in allthe regions.• Reviews and Analyzes simple & complex blocked Card Not Present orders to detectfraudulent activity, determining appropriate next steps• Cancels fraudulent orders and serves as a point of contact between customers, creditcard banks, and shipping carriers where necessary.• Work on transaction monitoring activities to find out the fraud /suspicious transfers.• Researches and resolves Card Not Present charge-back disputes.

Chennai Area, India

• Conduct robust analysis to help create rules and processes to proactively mitigatefraud and reduce customer impact• Correspond with internal and external clients on business needs and requirements• Evaluate resolve and respond to fraud impacts to clients via analysis Client focusedgoals to promote sales and frustrate fraudsters• Work with 3rd party vendors to enhance analytics and improve data capabilities foranalysis• Actively participate in identification and investigation of relational data and itsFinancial impact• Create analysis and summaries of trends and fraud activity• Partner with manual review team to effectively communicate tending issue anddiscoveries• Communicate with technical groups to build new business rules and processes• Support the Fraud Analytics, Order Review, and Chargeback teams, and work closelywith other internal and external technology groups.

Master Of Business Administration (Mba), International Business & Maketing

Bachelor Of Commerce (B.Com.), E-Commerce/Electronic Commerce

10Th And 12Th