Job profile & Responsibilities:• Interview clients to determine what kinds of properties they are seeking• Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.• Coordinate property closings, overseeing signing of documents and disbursement of funds.• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.• Coordinate appointments to show homes to prospective buyers.• Generate lists of properties that are compatible with buyers' needs and financial resources.• Review plans for new construction with clients, enumerating and recommending available options and features• Visit properties to assess them before showing them to clients.• Answer clients questions regarding construction work, maintenance, repairs & appraisals

Role description• Responsible for Sale & marketing of the company products In Domestic and International Market.• Identification of Company in India and outside, having Fleet of House Construction machines, Transportation of goods, Heavy loaders, Generators and other equipment’s running on Fuel.• Direct contact’s to the company director, owner,Ceo’s for the presentation of the products and implementation of the fuel management solutions in there company • By identifying there complete investments of the consumption in year giving them solution based on their ROI.• Responsible for all import and export of parts for the assembling of devices• Identification and buying cheap and good parts from international and Indian markets• Handling team for after sales and service support on software to the customers, for the integration with their company software and ERP solutions • Maintaining sales sheet, customer’s in out transactions from company a/c, on daily, weekly and on monthly basis.• Responsible of generating sales on new customer as well on old customers• Creating of sales invoices, quotations, services invoices on monthly basis.• Co-ordination on operational work, arranging transportation, accommodation of the engineer’s at the site for the installation • Maintain reports on sales, operation, import/export, and reports on dealer activities zone wise shared and reported directly to the company CEO.• Handling team of 7 installation and 3 assembling engineers and support team in the company.Advertisements and Trade show• Preparation of flyers products Brouchers managing website for the advertisements of products • Handled Trade show in Autoxpo2011 at pragati maidan in Andhra pavilion all arrangements for stall, designing of pamphlets and other promotional sales activity done.

Role descriptionResponsible for handling a team size of 25 members for sales and post sales servicesWorking on processes of Magicbricks, Times Job, Yepme, OxygenHandling sales for the property portal advertisements over the website Designing weekly, monthly and daily sales targets for staff basis, requirements of the client Achieved targets directly given by the client of Times group Responsible for client interaction and overall sales process, right from sale to activation and complain handlingData allocation to the team members on daily basisHandling all escalations, monitoring sales calls Documentation of all MIS pertaining to channel partners and inter department MIS prepared and released on daily basisResponsible for achieving overall sales targetsVendor ManagementDesigning the Vendor Management processDocumentation, selection , implementation of vendor agreement and RFPEnsuring application of smooth vendor collections and renewals receipting processesResponsible for entire collection- Vendor coordinationApplication and system implementationIncludes all SMS, vendor selection, designing reports and system implementationManaged and implementation of in house CRM application system (Czentrix) for Customer Service and SalesDrafting BRs, system design, testing and implementation Assisted in documentation and closure of all requirements

Role descriptionPersistency Management processesDesigning and implementation of robust policies and procedures for persistency management departmentHandling a team of 7 Associate at Head officeManaging Voice processes for renewal department with a team size of 7 AssociatesMonitoring the daily, weekly and monthly targets of Premium and NOP collectionResponsible for designing and implementation of incentive structure for calling team Facilitate continuous process improvement initiatives to ensure superior customer services are delivered90% of all customers contacted before, on and after renewal dates on Standing Instructions to ensure premiums are renewed85 % of all customers contacted before, on and after renewal dates on Instrument payment method to ensure premiums are renewedStrive to align all efforts with the Company's scorecard of achieving Persistency @ >= 85% Ensuring superior Customer Services are provided at all Levels which includes the Head Office, Hub and the vendors' front.Liaison with all Sales vertical and Partner bank staff on day to day basis for implementing renewal processesFocus on conversion and closure of all Dishonored/ Unregistered Standing Instruction mandatesDocumentationDocumentation of Persistency manual, all guides , modules Identification and listing of all scriptsCreation of all receipt formats and other collections documents.Publish Persistency and Customer service MIS, Dashboard for performance level reporting on regular basisAchievementsHighest Persistency rates for collected business in FY 2010-11 in the industryNorth and South Zone are ranked the top performing Zones for last two years- Lapse Recovery drive

• Designing and implementation of robust policies and procedures for persistency management department• Handling a team of 7 Associate at Head office• Managing Voice processes for renewal department with a team size of 7 Associates• Monitoring the daily, weekly and monthly targets of Premium and NOP collection• Responsible for designing and implementation of incentive structure for calling team • Facilitate continuous process improvement initiatives to ensure superior customer services are delivered• 90% of all customers contacted before, on and after renewal dates on Standing Instructions to ensure premiums are renewed• 85 % of all customers contacted before, on and after renewal dates on Instrument payment method to ensure premiums are renewed• Strive to align all efforts with the Company's scorecard of achieving Persistency @ >= 85% • Ensuring superior Customer Services are provided at all Levels which includes the Head Office, Hub and the vendors’ front.• Liaison with all Sales vertical and Partner bank staff on day to day basis for implementing renewal processes• Focus on conversion and closure of all Dishonored/ Unregistered Standing Instruction mandates

Role descriptionResponsible for handling a team size of 25 members for sales and post sales servicesWorking on processes of Magicbricks, Times Job, Yepme, OxygenHandling sales for the property portal advertisements over the website Designing weekly, monthly and daily sales targets for staff basis, requirements of the client Achieved targets directly given by the client of Times groupResponsible for client interaction and overall sales process, right from sale to activation and complain handlingData allocation to the team members on daily basisHandling all escalations, monitoring sales calls Documentation of all MIS pertaining to channel partners and inter department MIS prepared and released on daily basisResponsible for achieving overall sales targetsVendor ManagementDesigning the Vendor Management processDocumentation, selection , implementation of vendor agreement and RFPEnsuring application of smooth vendor collections and renewals receipting processesResponsible for entire collection- Vendor coordination

Role and ResponsibilitiesHandled Inbound process at Gurgaon head office, including supervisory roles and managed escalation calls Handled processes related to Mediclaim and investments.Responsible for tracking all call targets on monthly/quarterly/annually on Customer acquisition, retention, up-sales and complaints management.Support recruitment of staff, performance appraisals (with HR as required).To generate maximum volume by motivating the whole team and keeping their morale high. Look after back office operations (regarding issuances & pendency's) Responsible for all inward and outward communications from Customer Service deskHandling major processes, viz. - inbound, , welcome calls, renewals calls, service calls

Subject Matter Expert March 2007 to January 2008 Role and ResponsibilitiesIdentify potential Financial Consultants (Insurance Agents) based on agreed profiles and ensure recruitment in accordance with the business plan.Agent Management for initially three months to achieve early bird targets of direct sales and recruit the minimum expected number of Financial Consultants.To continuously review performance Financial Consultants and to improve their productivity on an ongoing basis.Endeavor to achieve a team of highly productive Financial Consultants.Provide training and monitor development needs of Financial consultants in the team; provide feedback on Financial consultants performance, particularly those with less experience. (Mentoring role)Set monthly sales targets for consultants, review and revise these on a regular basisTeam Size- 150 consultant and 15 Sales Managers