Gopalakrishnan Balasubramanian Email & Phone Number

London

Effective management of core IT Asset Management function by collaborating with management to define cost savings, lifecycle management and service improvements. Ability to work in a team environment using well developed interpersonal, organizational and process management skills• Manage IT asset portfolio with respect to risk, cost control, governance, compliance and performance objectives.• Develop and maintain policies and procedures and reports concerning asset and configuration management• Asset data validation, rationalization and normalization against ownership data to determine compliance• Manages procurement, receiving, dissemination and retirement of IT Assets• Vendor RFP’s, Cost baselines and multivendor comparison• Asset lifecycle management for Hardware, Software and Telephony.• Consolidated IT contracts to one source for IT cost management and report capabilities• Delivery of ITAM toolset across organization to aid in discovery, Inventory and asset intelligence• Evaluated the processes used to manage hardware inventory and status reporting• Analyse the inventory data and how it can be used to improve asset planning, usage and save costs.Key Achivements• Achieved FAST (Federation Against Software Theft) Approved Software Manager Accreditation• Achieved FAST (Federation Against Software Theft) Approved Software Auditor Accreditation.• Accredited by ITAMOrg – Certified Software Asset Manager

London, United Kingdom

• Designed and developed Remedy applications for high volume customer support ticketing modules• Involved in successfully upgrading from ITSM 7.6.4 to 8.1 suite• Ensure effective management of configuration management database and that the content contained is accurate• Analysed CI report to identify opportunities for service improvements• Responsible and single point of contract designate for the knowledge transaction period from current Remedy team to offshore support team• Track and manage data accuracy of IT asset within asset management suite• Stakeholder engagement and manage ORM meetingKey Achievements• Certified BMC Remedy Administrator• Certified BMC Remedy AR System 9.1: Basic Development• Certified BMC Remedy Smart Reporting• ITIL v3 foundation• Assisted deployment of ADDM discovery across Dixon’s estate

London, United Kingdom

• Producing monthly bill runs, preparing regular reports• Dealing with customer queries and liaising with other departments on billing issues• Present KPI and strategic direction of business intelligence• Responded to and resolve customer issues regarding billing disputes

Bengaluru Area, India

• Co-ordinated with clients to understand their business requirements and provide technical support• Prepared strategic trend report to measure KPI’s, increased leadership focus on key performance indicator• Tested and verified expected end results of the project and ensured client satisfaction• Resolving product issues and adding new functionality to the existing product• Established strong business relations across teams

Hyderabad, India

• Designed scripts to migrate fixes from previous releases• Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns• Provided in house and client technical supports for all levels• Manage ORM meetings

Master'S Degree, Computer Engineering, 1St Class

Master's in computer applications

Bachelor Of Commerce - Bcom, Accounting