Gopalakrishnan Balasubramanian Email & Phone Number

London

• Effective management of core IT Asset Management function by collaborating with management to define cost savings, lifecycle management and service improvements. Ability to work in a team environment using well.
• Manage IT asset portfolio with respect to risk, cost control, governance, compliance and performance objectives.
• Develop and maintain policies and procedures and reports concerning asset and configuration management
• Asset data validation, rationalization and normalization against ownership data to determine compliance
• Manages procurement, receiving, dissemination and retirement of IT Assets
• Vendor RFP’s, Cost baselines and multivendor comparison

London, United Kingdom

• Designed and developed Remedy applications for high volume customer support ticketing modules
• Involved in successfully upgrading from ITSM 7.6.4 to 8.1 suite
• Ensure effective management of configuration management database and that the content contained is accurate
• Analysed CI report to identify opportunities for service improvements
• Responsible and single point of contract designate for the knowledge transaction period from current Remedy team to offshore support team
• Track and manage data accuracy of IT asset within asset management suite

London, United Kingdom

• Producing monthly bill runs, preparing regular reports
• Dealing with customer queries and liaising with other departments on billing issues
• Present KPI and strategic direction of business intelligence
• Responded to and resolve customer issues regarding billing disputes

Bengaluru Area, India

• Co-ordinated with clients to understand their business requirements and provide technical support
• Prepared strategic trend report to measure KPI’s, increased leadership focus on key performance indicator
• Tested and verified expected end results of the project and ensured client satisfaction
• Resolving product issues and adding new functionality to the existing product
• Established strong business relations across teams

Hyderabad, India

• Designed scripts to migrate fixes from previous releases
• Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns
• Provided in house and client technical supports for all levels
• Manage ORM meetings

Master'S Degree, Computer Engineering, 1St Class

Master's in computer applications

Bachelor Of Commerce - Bcom, Accounting