Arpitkumar Gopani Email & Phone Number

Edmonton, Ab, Ca

Ottawa, Ontario, Canada

Acton, Ontario, Canada

-Provide frontline support via Telephone and Email and maintaining case notes on Freshdesk for Fiber, DSL and Wireless connection along with VoIP and Webmail service.-Monitoring and Proactively addressing issues on Network using Nagios and OpsGenie-Ensuring POP database is backed up with current config for all nodes and devices-Provisioning hardware and build network links for new customers and upgrade to current customers-Maintaining VOIP network, including Hosted PBX, Customer… Show more -Provide frontline support via Telephone and Email and maintaining case notes on Freshdesk for Fiber, DSL and Wireless connection along with VoIP and Webmail service.-Monitoring and Proactively addressing issues on Network using Nagios and OpsGenie-Ensuring POP database is backed up with current config for all nodes and devices-Provisioning hardware and build network links for new customers and upgrade to current customers-Maintaining VOIP network, including Hosted PBX, Customer Premise Phone Systems, Phone Line Gateway -Providing on call rotation for after-hours supportTools and Software Used :Ticket Management System - Freshdesk , Esuite TMSTroubleshooting Tools - Winbox, Ubiquiti Monitoring Tools, ONT FSAN stats report tool, CACTI, Nagios and OpsGenieDatabase - GL Database Communication Tool - SlackRouters - Cisco, Mikrotik Switches - Netonix, HP and TOUGHswitch Radios : Ubiquiti AirFiber, Mikrotik, AIR OS ,Cambium and LTE Telrad RadioModem: Zhone DSL and Fiber, SmartRG Email Server: Barracuda and ZimbraATA: Grandstream and CISCO Show less

Brantford, Ontario, Canada

• Troubleshooting and Delivering solutions for the technical difficulties faced by the consumers over phone and Live engage environment by using several tools at our disposal.• Troubleshooting Internet, Cable, and webmail services for the consumer, based on the standard protocols and documenting it to maintain Case and to produce it as and when required.• Subject Matter Expert for floor support to assist team leaders according to their requirements.• Maintaining confidentiality of… Show more • Troubleshooting and Delivering solutions for the technical difficulties faced by the consumers over phone and Live engage environment by using several tools at our disposal.• Troubleshooting Internet, Cable, and webmail services for the consumer, based on the standard protocols and documenting it to maintain Case and to produce it as and when required.• Subject Matter Expert for floor support to assist team leaders according to their requirements.• Maintaining confidentiality of customers nonpublic information.• Escalating critical tickets and timely follow up with the clients Tools and Software Used :Ticket Management System - Servicenow, Live Engage Troubleshooting Tools - Netcracker , Cisco Connect, Bluecurve Database - CBS and Start Skill Learning Tool - LMS Communication Tools - Jabber and Microsoft Teams Show less

Waterloo, Ontario, Canada

Manage all front end operations and interact with customer and help provide best shopping experience. Manage schedules, breaks and closing and maintaining cash flows in registers when needed.Training new associates for achieving customer satisfaction.

Waterloo, Ontario, Canada

Processing returns and Resolving customer query

Waterloo, Ontario, Canada

Cutsomer Interaction and Checkout services

Post Graduation, Information Technology, Gpa 3.25

Post Graduation, Wireless Network Infrastructure, Gpa 3.75

Recipient of Deans Honour Awarded Best Final Year Project

Bachelor Of Engineering (Be), Electronics And Telecommunications, 6.50 Cgpa

My time at Universal devloped a leader inside me who strives to work for team to lead them to achieve deisred goals highlighting point was.