Goran Mandic Email & Phone Number

Glendale Heights, Il, Us

Glendale Heights, Illinois, United States

I'm member of the MineralTree Support team. I work with clients through multiple contact channels (Chat, Email, Phone) to resolve their questions and issues. I utilize SQL, Jira, SumoLogic and Zendesk to resolve the variety of issues that are encountered. I work closely with other members of our team and across other departments. I also enjoy finding new ways to streamline and improve processes.

Rosemont, Illinois, United States

I was a senior member of the Treasury Management Implementation team. I worked primarily with our Winvoice product, our private-labeled MineralTree solution. I was involved in the onboarding, implementation, support, and product process at Wintrust for Winvoice business customers.

Rosemont, Illinois

I currently work on our Treasury Management Implementation team. I help new and existing business customers better understand and utilize our Treasury Management services. Our Treasury Management offerings include online banking, ACH Origination, domestic & foreign currency wires, remote deposit capture, positive pay fraud prevention, lockbox, electronic bill pay consolidation (Vanco) and our new Winvoice integrated payables service.

North Aurora, Il

I managed a team of ten Mortgage Collection Counselors at Dovenmuehle Mortgage. I trained my team on our company and collections procedures in addition to different technology platforms that our members utilized on a daily basis. I coached my team members to have conductive conversations with borrowers to help them resolve their delinquencies. Also, I oversaw and addressed representative performance metrics and results in terms of call quality, call volume, and update time. Additionally, I increased team call volume by implementing positive engagement contests

North Aurora, Il

I worked with borrowers that were struggling to make their mortgage payments in a timely manner by analyzing their financials and by making them aware of all the options that were available to them. I was aware that many people in these situations were experiencing difficult times and I wanted to be help them through these times.

Elk Grove Village, Il

As an Account Manager I worked with clients to help them meet their technology and document management goals. My philosophy is to build long term relationships with my clients and make sure that I am a resource to them and their organizations. I strive for excellence in all aspects of my life especially when it comes to meeting and exceeding my clients’ expectations.

Dekalb, Il

Assisted students & guests with any questions/concerns/problemsDirectly oversaw 3 to 4 employees,Enforce university policy in the student centerResolved various conflicts

Bachelor Of Science (B.S.), Finance

Activities and Societies: Phi Kappa Theta Financial Management Association Investment Association

Professional Sales Program, Sales

Education record