Sara Davis Email & Phone Number

Greater Boston

• Designed workflows for new service products that are currently in beta• Logged and managed vendor relationships in CRM (Salesforce)• Monitored and tracked all payments 30 days out to manually audit our system and data integrity• Maintained a 99.97% success rate against Payment SLAs• Managed vendor relationships and handled escalations from the team when difficult vendor situations arose• Ensured best practices were shared among the team and codified into our documentation

Greater Boston Area

• Generated $16.5M in new business via outbound phone outreach • Assisted data transition from Google Sheets to Salesforce• Averaged 50-60 outbound calls in daily outreach• Trained and supervised four new hires remotely on outreach and payments in 2020/21• Authored and documented the team email templates for outreach and payment responses

Greater Boston Area

• Reviewed international student applications to place them into the correct partner university programs based on overall GPA and English proficiency • Processed student applications, recorded admission status, prepared and dispatched acceptance letters using Salesforce• Calculated admissibility based on widely varying global grading scales• Achieved expertise in domestic and international combined credentials for both Undergraduate and Graduate Programs• Facilitated and scheduled regular meetings between Admissions and Recruitment departments to break down silos and improve efficiency• Regularly communicated and coordinated with university staff to gather and prepare documents for immigration processing

Boston, Massachusetts

• Created contact and applicant records in Salesforce to collate student data into a single view • Responsible for data cleanliness and accuracy• Analyzed, audited, and corrected system data using reports and spreadsheets

Brookline, Ma

• Responsible for the daily care and development of 3 children ages 17months – 11 years old• Fostered social skills, encouraged independence, and kept the children engaged and motivated throughout the day• Collaborated with a variety of childcare professionals to track progress against development milestones• Taught and enforced peaceful conflict resolution techniques and used each conflict as a learning experience