Key roles and responsibilities written in Project sections for:BSS Transformation ProjectNetwork Analytics SolutionCustomer Experience Management Solution

• Analyst on an International Project for Real Time Convergent Charging & Billing.• Business and systems analysis over the business requirements in Billing and Charging area.• Technical requirements & technical documentation preparation & review.

• Operational support for Amdocs Postpaid Billing system, supporting five operating Telekom Austria Group markets (Austria, Liechtenstein, Slovenia, Macedonia, Serbia).• Customer DB data quality analysis and maintenance based on PL/SQL scripts.• Troubleshooting, Maintenance, Testing and Configuration of Billing SOA Interface (used by CRM, ordering management, partner management, customer self care, etc.)• Resolving various Billing System related incidents.• Defect analysis, solution suggestion, proposing and implementing workarounds.• Processes automation and monitoring.• Provisioning support, maintenance and monitoring.• Amdocs Downtime / Maintenance planning, coordination and execution.• Amdocs Billing Operational Acceptance Testing.• Revenue Assurance system deployment, configuration and maintenance.• Project team member on Amdocs Billing System upgrade / migration and CRM migration projects.

Amdocs Postpaid Billing system operational support.Revenue Assurance system deployment, configuration and maintenance.

• Embedded systems compiler testing (C, Pascal, Basic programming languages).• Technical documentation preparation for embedded systems and mE products.• Customer support and training

• Business process modeling• Relational DB design, data modeling• SQL, PL/SQL• Java, Spring, Hibernate frameworks