Gordon Carson Email & Phone Number

Halifax, Nova Scotia, Canada

Remote position receiving inbound claims calls, transferring to appropriate departments or arranging callbacks by claims handlers. Using Atlas, Guidewire and C3 software.

Providing remote customer service for existing customers. Other than Life licensed. Outbound calls regarding home and auto insurance policies to review upcoming policy renewals. Explaining coverages, writing endorsements to change policies as needed.

Bridgewater, Nova Scotia, Canada

Providing remote customer service for members of Manulife group benefits plans and dental office employees. Explaining dental coverage, limits, percentages. Giving claim results. Inbound environment.

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Dartmouth NS

Data entry for various clients, various locations

Dartmouth NS

Providing customer sales and service of a major cable TV/phone/internet provider.

Dartmouth NS

Providing customer sales and service of a major cable TV/phone/internet provider. Achieved 50 Excellent Customer Service scores in Feb 2017 as judged by customers themselves. Achieved sales bonuses regularly.

Halifax NS

Resolving clients' concerns regarding product quality, logistics and financial matters in a timely, effective fashion. Achieved Employee of the Month in December 2015. Regularly earned bonuses. Company was bought by Walgreens and shut down.

Manufacturing of presswood furniture from raw presswood sheets to finished product. Produced finished material to within.333mm. Communicated with other machine operators and helpers to coordinate production. Operated IMA edgesealer and Biesse drilling machines. Company closed April 2011.

Temporary clerical placement with ACOA. Created catalogue of staff library material. Stored information in Microsoft Word file, gave instructions to search file.

Temporary customer service placement with Xerox. Provided technical support for Xerox customers, used company website, assisted customers in troubleshooting photocopier problems, scheduled service calls, advised customers of special charges for unscheduled maintenance.

Provided technical support to cellphone customers. Inbound environment. Assisted with set-up of voicemail, ringtone, gave instructions to retrieve messages, sold replacement phones, suggested upgrading to better calling plans, received information on lost or stolen phones, suspended service for lost phones, advised customers of roaming and long distance.

Provided sales support. Outbound and inbound environment. Called customers who attended the showroom but didn’t purchase, successfully persuaded many to return and buy. Achieved bonuses nine of ten months. Manual phone, all files on Access 97 database.

Offered major credit card. Outbound cold-calling environment. Computerized autodialer. Achieved sales bonuses by successfully suggesting immediate balance transfers from customers’ existing accounts to the card being offered and saving them money with low introductory rate.

Bachelor Of Arts, Psychology, 74% Average

Diploma, Social Media Marketing

Studying email marketing, affiliate marketing, social media tools like Twitter, Facebook etc, Successful planning and implementation of.

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