• Liaising with clients to project manage and undertake the implementation and configuration of Intelligent Office• Extracting data from 3rd party back office solutions to assist with the data migration into Intelligent Office• Helping with documenting processes to support the Implementation Department and its functionsImplementation Specific:• Ensuring contracts are processed for billing• Tracking, monitoring and resourcing the data migration tool, data migration process and their functionWork with new customers to ensure;• Optimal contact throughout the implementation process ensuring Configuration requirements are fully captured and understood• Execution of configuration and implementation is carried out to a high standard• Participated in quality assurance ensuring all implementations inherit the correct configuration as per specificationData Specific:• Working with Sales Team and assist with the acquisition of new accounts• Working with Account Management Team keeping them abreast of new acquisitions• Liaising with Service Delivery to ensure all scripts used are current and fulfil requirements for Data Migrations and Implementations• Assisting in the production of data migration quotes, where necessary.Project Management specific:• Managing entire project lifecycle for all new clients ensuring their go-live date and milestones along the way are met• Ensuring the customer has a point of contact throughout project lifecycle• Updating implementation projects as necessary• Contacting / meeting with the Client on a regular basis to provide an update on the progress of their implementation project• Ensuring the project has completed all outstanding deliverables

Provided a high quality flexible benefit support to the account manager and delivering first class administration for clients flexible benefit packages. • Analysing, manipulating and cleansing client data feeds for new starters/renewals in Excel & Access.• Providing system testing using scenarios to validate functionality.• Dealing with all scheme queries from client, Employees through client email mailboxes and via the phone.• Producing multiple reports as per benefit provider/client specifications and SLA’s. Reports included benefit, payroll, leaver, absence, maternity and ad-hoc.• Supported client team members to ensure agreed client service levels are met• Followed technical processes, procedures and controls including peer review and peer reviewing others work.• Maintained appropriate levels of communication with corporate and commercial client contacts.• Responsible for the entire monthly processing cycle using data tools, MS Excel and MS Access where appropriate.• Assisted in the annual enrolment cycle.• Assisted/Responsible for creating and maintaining client Admin Manuals.• Assisted on projects for major clients tasks (e.g. implementations, renewals and benefit changes)• Ensure accurate and timely recording of my billable time.

Delivering first class administration of flexible benefit packages for a number of blue chip companies including Centrica, EMAP, Coca Cola, NCR, Denton Wilde Sapte, Siemens, First Direct.• Analysing, manipulating and cleansing large client data feeds for new starters/renewals in Excel & Access.• Designing, testing and issuing accurate flexible benefit enrolment forms/PIN letters and confirmation statements in line with client timetable and detailed specifications.• Providing system testing using scenarios to validate functionality.• Dealing with all scheme queries from client, Employees’, Mercer call centre staff and Mercer consultants.• Designing, testing and delivering multiple reports as per benefit provider/client specifications and SLA’s. Reports included benefit, payroll, leaver, absence, maternity and ad-hoc.• Supported client team members to ensure agreed client service levels are met• Followed technical processes, procedures and controls including peer review and peer reviewing others work.• Maintained appropriate levels of communication with corporate and commercial client contacts.• Responsible for the entire monthly processing cycle using data tools, MS Excel and MS Access where appropriate.• Assisted in the annual enrolment cycle.• Identifying personal development needs and sourcing appropriate training.• Responsible for training new Administrators in their given roles.• Assisted/Responsible for creating and maintaining client Admin Manuals.• Assisted on projects for major clients tasks (e.g. implementations, renewals and benefit changes)• Took part in process change 'unit level' projects, from time to time, as required to ensure processes are consistent and up to date.• Ensure accurate and timely recording of my billable time.