Michael Gordon Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

• Worked closely with Producers/Associate Producers on various aspects of game production• Proof read and edited various preliminary game design documents• Participated in ongoing design process for new titles and IPs• Provided initial avaluation of delivered preliminary third party art work• Created/modified in‐game graphics for localization and correction of text issues• Prepared Localization Kits for new titles in development• Participated in conceptualization of marketing campaigns for various titles• Drafted concept art and designs for third party art asset contractors• Evaluated and provided feedback for major milestone deliverables• Coordinated and wrote milestone reviews• Assisted with in-house QA duties and coordination of external testing

Toronto, Canada Area

• Maintained complete day-to-day operations of Customer Service Department• Provided product support and processed customer orders by phone, mail, and email• Tracked and documented service center metrics for phone and email • Interviewed, hired, and trained new customer service reps and shipping coordinators• Worked closely with webmaster in coordinating setup, design, implementation, and marketing of new web store• Developed ongoing marketing strategies to improve web store traffic and meet sales goals• Maintained web store through daily updates of store content (text, html, graphics, links) • Managed product inventory via in-house and external distributors • Wrote and copy edited various game strategy guides sold through web store• Moderated company message board daily