• Manage Bigbazaar's largest-volume store, with sales of approximately £100,000 per week.• Cost reduction.• Handle all merchandising, inventory control, ordering, cash control, and maintenance.• Oversee day-to-day operation of thestore and opening and closing procedures.• Direct sales floor activities, assist customers and address customer concerns.• Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.• Hire, train, and coordinate a staff of 116.• Work with Bigbazaar colleagues as well as record company professionals to develop local marketing and advertising strategies, supplementing national campaigns.• Inspire sales staff to develop and implement special promotions and events.• Led and motivated the store teams to increase sales and ensure efficiency.• Managed the store’s stock levels – Made key decisions about stock level and stock control.• Analyzed sales figures – Utilized IT to record sales figures for data analysis and forward forecasts. Analyzed and interpreted trends to facilitate planning.• Forecast volume of future sales to maximize profits.

Responsible for overseeing the day today running of three agencies each agency had 30-40 employees. Leading teams to deliver exceptional customer service in a fast paced and constantly changing environment. Ensuring all agencies are operational at all times and that the range of different products meets the customer's needs.Duties• Making sure the right things are being done, by the right people, at the right time and in theright way.• Comparing MIS regularly with other agencies and change the strategy accordingly.• Recruiting, training, appraising and supervising staff.• Taking the time to coach colleagues by example every day, in and out of the agency.• Maintaining awareness of market trends in the telecom industry, and monitoring what competitors are doing.• Ensuring the necessary health and safety checks are completed daily.• Analysing sales figures and forecasting future sales volumes to maximise profits.• Responding to customer complaints and comments.

Responsible to manage Stores in west-north Delhi. Taking care of escalated cases. Responsible for overall profit of agencies hire teams for them give them proper training keep eye on every activity. Responsible to make sure that all complaints are closed before the given time. Duties• Staff Retention• Performance Management• Grievance Procedures• Disciplinary Matters• Planning & Budgeting• Organisational Development• Talent Management• Diversity Issues• HR Management