Gordon Spinks Email & Phone Number

Manchester Area, United Kingdom

Manchester, England, United Kingdom

• Responsible for the end to end Provision and Repair customer journeys. Ensuring our customers are connected and stay connected to a broadband service that is simple, affordable, reliable and fair. Our role is to.
• Accountable for £5-10m per annum cost to service reductions

Manchester, United Kingdom

* Strong leadership and support of the repair team, additionally acting as cover for the head of repair in critical meetings* An ambassador for the repair product internally and externally, and as the primary technical contact for queries related to the product* Developing a vision for the repair experience across all Tech contact centres & channels*.

Manchester, United Kingdom

* Representing the operational teams in large scale projects to land improved CEX* Continual improvement of operational areas & customer experience through programme improvements and recommended operational change* Implementation of an optimised operational structure across the departments* Co-ordination of internal / offshore project teams in the delivery.

Warrington, United Kingdom

* Leading the development and deployment of a Continuous Process Improvement throughout the operation.* Responsible for a team of Process Improvement Analysts.* Responsible for effecting change with suppliers/carriers, customers and internal departments to implement improvements.* Initiate new ideas and concepts, plan and roll out process improvements.

Manchester, United Kingdom

* Build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirements gathering process, resolving conflict where required.* Understand, determine and challenge the business needs and document the problems or opportunities. * Lead requirement gathering and gain agreement of functional and.

Irlam, United Kingdom

* Support the process and continuous improvement manager to deliver the end to end service delivery requirements taking account of Consumer Operations.* Investigating, analysing, designing and recommending improved business processes in key business areas.* Analyse current performance data* Support process owners and engage stakeholders to drive results*.

Leeds, United Kingdom

* Collecting, understanding, documenting and communicating the business requirements for projects. Translating these into functions specifications and detailed plans.* Analyse and document business processes.* Document work flows and results of business analysis and obtain sign-off from clients on specifications and recommendations.* Day to day management.

* Ensuring the business requirements expressed in workshops and meetings are addressed by the team into a business and technical blueprint;* Input experience and knowledge of business change programmes into meetings and workshops as appropriate.* Communicate with SAP specialists within the team to ensure the specified business requirements are understood.

* Working as part of a large cross-functional team across various sites.* Facilitating cross-directorate improvements (Value streams, Corporate CS, BCS, Consumer online / offline, Retail, supply chain).* Design new company processes keeping the customer at the heart of everything I do.* Identify improvement opportunities from analysis of Management.

Leeds, United Kingdom

* Delivering localised changes for the benefits of the company but ensuring customer experience is maintained or improved.* Defining scope of projects.* Implementing improvements to processes within customer service.* Sharing solutions / improvements with all other sites within O2.* Setting key milestones within projects and providing delivery plans.*.