PERSONAL PROFILEPassionate about products - A qualified product and project manager with 20 years’ experience, the last 10 years working in product management in the Telecoms Industry, 6 years in the B2C market with TalkTalk and 4 years in the B2B market with BT. Also, extensive experience of working in the Public Sector at the Department of Works and Pensions. I have worked across the full product/project life cycle, driving propositions and product strategy, defining roadmap, managing development, delivery and launch of new products, and improving in-life product performance, comfortable working within agile & waterfall methodologies. Known for my insight, data-driven approach to solving problems, strong customer focus and delivering results through collaboration with marketing, commercial, finance, customer experience, insights and operations. ACHIEVEMENTS Senior Product Manager at TalkTalk responsible for a portfolio of six Broadband products that serve ~3 million UK customers.Instrumental in the transition of TalkTalk to a Fibre Broadband business, growing the Fibre base from 300k customers (10% of base) to over 2.2m customers (75% of base) during my period as product manager.Launched TalkTalk’s first UK wide Ultrafast product (G.fast) growing the customer base within 18 months to 22% of the UK consumer market share for the technology, twice that of any other TalkTalk product.KEY SKILLSSelf-motivated, organised, driven individual with excellent track record of successful product and project e2e delivery with strong customer focus.Product champion and Subject Matter Expert, the go to person around my products.Passionate about customer experience, with a keen eye for detail, and a data driven approach to decision making and problem solving to improve customer experience.A proven track record of successful customer relationships combined with excellent communication, negotiation and leadership skills.An effective communicator, skilled in persuading and negotiating at all levels with both senior, internal or external stakeholders.