Gordon Tam, Chrp Email & Phone Number

Toronto, On, Ca

• Translated all business requirements to functional requirements, and coordinated with a third-party vendor to implement changes for a Workforce major release in Canada• Led a team of 8 to design, configure, and test changes on Workforce for the Bill C-3 sick day legislation• Foster continuous improvement and cross-team alignment by facilitating end-user training and preparing manuals for Payroll, Legal, IT, Operations, and Total Rewards teams• Lead reviews and intake sessions with HR and business partners from the various countries to ensure proper system functionality and local policy compliance• Lead User Acceptance Testing and produce test artifacts for the global team• Trained and mentored analysts to strengthen product knowledge of Workforce functionality

• Optimized internal Payroll integration audits by automating the process in MS Excel, resulting in time savings by 90%• Established a new audit process for SAP SuccessFactors and Payroll to resolve data quality error, reducing year-end cutover errors by 80%• Performed regular audits between Workforce and SAP to ensure data accuracy and integrity• Ensured system functionality for an on-premise to cloud data migration for Workforce T&A by creating and performing 300+ end-to-end functional validation tests• Facilitated workshops and coordinated with vendors to reduce system gaps and deviations from policy• Collaborated with our operations partners to develop training manuals and support materials

• Coordinates and processes time/payroll data in a timely an accurate manner• Investigate and resolve discrepancies and errors and escalates for resolution when appropriate• Conduct bi-weekly audits to ensure accurate payments/deductions• Responds to and resolves payroll and HRIS inquiries and concerns• Monitor, audit, and correct employee data to ensure data quality is consistent through multiple systems, Employee Central and SAP