Gordon Macdonald Email & Phone Number

Quebec, Canada

• Developing a training suite for all Optosecurity partner and customer personnel from operator, administrator and technician levels.• Providing technical support for customers, distributors and integrators.• Travel to our field operations for installation, support and training located in North America and Europe.

Quebec, Canada

• Providing leadership to a team of Testing Specialists and Field Support Agents as well as overseeing the QA, Delivery and Installation process.• Reporting to the COO (Chief Operations Officer) provided budget and forecasting data as well as developed strategies for development and operations across multiple sites.• Tasks included; hiring, performance management, as well as career management to help grow and develop the team.

• Recruited, managed and supervised a team of QA Analysts.• Developed and executed test plans and test cases for network demarcation devices.• Provided daily technical support and maintained a database of customer contact information.• Responded to First level sales inquiries and forwarded sales leads on to the sales force. These leads came from either phone calls or from our web site registration forms.• Developed and maintained user documents and release notes for our products.• Presented a series of videos to demonstrate some of the key features in the Accedian products:http://www.youtube.com/watch?v=lzwSA2FjKMghttp://www.youtube.com/watch?v=zw-4th2ySGIhttp://www.youtube.com/watch?v=f9Ttf-nk55s• On-site visit to configure demarcation points for 2 Telus towers, transmitting data between Volvo manufacturing plants.• Conducted black-box and white-box testing for network standards such as:o RFC-2544 testso Fault propagationo Flow control (pause frames)o Traffic filtering (Layer-2 and Layer-3 traffic)o Service OAM (Connectivity Fault Management)o DHCP / DNS / NTP / SNMP / Syslogo .1q-in-.1q (VLAN in VLAN)o Bandwidth regulatingo Service mapping (CoS mapping)o Traffic shapingo RADIUS authenticationo Layer-2 Protocol Tunneling (L2PT)

• Designed and developed a Linux Kernel module to enable BSD socket APIs to communicate over X25 through our Eiconcards.• Maintained and enhanced the Eiconcard Development Tools, a library both in Windows (DLL) and Unix/Linux (Archive) environments containing a set of APIs for X25 communication.• Developed stress applications to demonstrate the full potential of our hardware.• Ported software between OS platforms (Windows / Unix / Linux).• Supported client developers with their communications applications in order to minimize overhead and risk of data loss as well as debug issues.• Marketing Sales and Services Award for contribution in achieving Eicon’s FY2000 2nd quarter goals.• Represented Eicon, on site in Vienna, Austria, to resolve special customer requirements for Siemens Corp bringing in $1 000 000 revenue as well as solidifying a key partner scheduled for $100 000 sales each year in hardware upgrades.• Recruited, managed and supervised a team of developer support specialists to design, develop, test and support telecommunication software.• Project Manager for the ahead-of-schedule release of the Eiconcard Development Suite.• First point of contact for development issues of major OEM customers.