Business Planning Director
CurrentPowering up UK businesses with gigabit full fibre networks
Nov 2023 - Present
AeroLeads people directory · profile
Gordon Riddell Email & Phone Number
Using data to do interesting things with interesting people
at
ITS Technology Group
1 work email found
@bt.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Using data to do interesting things with interesting people
Location
United Kingdom, United Kingdom, United Kingdom
Company size
Who is Gordon Riddell? Overview
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Quick answer
Gordon Riddell is listed as Using data to do interesting things with interesting people at ITS Technology Group, a company with 39 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at bt.com and a matched LinkedIn profile for Gordon Riddell.
Gordon Riddell previously worked as Business Planning Director at Its Technology Group and Managing Director at Riddell Consultants Limited.
Company email context
Email format at ITS Technology Group
This section adds company-level context without repeating Gordon Riddell's masked contact details.
{first}.{last}@bt.com
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AeroLeads found 1 current-domain work email signal for Gordon Riddell. Compare company email patterns before reaching out.
Profile bio
About Gordon Riddell
Experienced STRATEGIC PLANNING PROFESSIONAL with passion for leading change and supporting customer centric organisations to transform. Specialities: Strategic planning, workforce management, forecasting, demand management, contact centre planning, back office planning, field workforce planning, management information, data insight and analytics.
Listed skills include Stakeholder Management, Outsourcing, Change Management, Telecommunications, and 46 others.
Current workplace
Gordon Riddell's current company
Company context helps verify the profile and gives searchers a useful next step.
Its Technology Group
16 roles · 30 years
Gordon Riddell work experience
A career timeline built from the work history available for this profile.
Managing Director
CurrentSupporting effective decision making using data to drive business performance for profitable growth
Jul 2023 - Present
Optimisation Director
Supporting Private Equity funded business to transform to drive enhanced profitability through data driven change
Mar 2020 - Jun 2023
Head Of Planning & Mi - Sainsburys Argos
Driving retail outcomes with the excellent colleagues at Sainsburys
Jun 2019 - Mar 2020
Director Of Operational Performance
Supporting the move to smart meters for the Electricity and Gas markets
Jan 2017 - Mar 2019
Jan 2016 - Dec 2016
Director Of Planning And Mi
Dec 2013 - Jan 2016
General Manager, Strategic Resourcing
Responsiblity for Strategic Resource planning for Openreach field force of 16k engineers- Developed strategic resourcing processes and methodology within Openreach- Led programme of analysis and investment in skills - Planning of resources for fibre rollout in UK and deloyment of TV services via broadband network- Established resource plans to meet 30%.
Jul 2012 - Dec 2013
Head Of Resource Management And Contact Delivery
Responsibility for resource planning for managed broadband services within BT Wholesale.- Developed planning processes for managed Customer Management Centres- Led negotiation of outsource supplier contracts, achieving improved alignment to service standards and cost savings in excess of 30%- Implemented strategic improvement and transformation plans to.
May 2011 - Jul 2012
Head Of Business Planning
Manage the Business Planning process for the BT Retail Contact Centre network, with 15.5K advisors across sites in UK and India
Jun 2007 - May 2011
Head Of Operational Capacity Planning
- Capacity Planning and Resource management for BT Retail - Forecasting and analysis team focused on performance and cost optimisation across BT Retail Customer Contact Centres- Use of simulation modelling to influence transformational change
Feb 2004 - May 2007
Director Of Planning
Responsibility for demand forecasting, capacity planning, staff scheduling, recruitment planning and performance monitoring across a network of 2,800 contact centre seats in 8 locations.
Nov 2001 - Jan 2004
Strategic Planning Manager
Strategic resource planning within a start-up environment. Developing close service links with the product development teams and working to establish partnerships with outsource service organisations.
2000 - 2001
~1 yr
Performance Manager
Ntl
Integrated Planning functions across CWC and ntl post merger.
1998 - 2000
~2 yrs
Strategic Planning Manager
Cable & Wireless Communications
Led planning transformation, with virtualisation of multiple contact centres into new centres of excellence.
1998 - 2000
~2 yrs
Operations Manager
Led 24x7 end to end service team for the support of the first remotely managed ATM network for the UK.
1996 - 1998
~2 yrs
Team & coworkers
Colleagues at ITS Technology Group
Other employees you can reach at itstechnologygroup.com. View company contacts for 39 employees →
WH
Waqas Hashmi
Colleague at Its Technology Group
Luton, England, United Kingdom, United Kingdom
View →
SC
Simon Cavaliere
Colleague at Its Technology Group
Warrington, England, United Kingdom, United Kingdom
View →
MG
Matthew Grant
Colleague at Its Technology Group
London Area, United Kingdom, United Kingdom
View →
RS
Regan Sparks
Colleague at Its Technology Group
Bowers Gifford, England, United Kingdom, United Kingdom
View →
YH
Yiu Hong Ho
Colleague at Its Technology Group
United Kingdom, United Kingdom
View →
RS
Ryan Sutherland
Colleague at Its Technology Group
London Area, United Kingdom, United Kingdom
View →
AW
Andie Walton
Colleague at Its Technology Group
Lothersdale, England, United Kingdom, United Kingdom
View →
PB
Phil Bolger
Colleague at Its Technology Group
Warrington, England, United Kingdom, United Kingdom
View →
JD
Josh Debono
Colleague at Its Technology Group
Andover, England, United Kingdom, United Kingdom
View →
CH
Calvin Hare
Colleague at Its Technology Group
Skelmersdale, England, United Kingdom, United Kingdom
View →
Waqas Hashmi
Colleague at Its Technology Group
Luton, England, United Kingdom, United Kingdom
View →
SC
Simon Cavaliere
Colleague at Its Technology Group
Warrington, England, United Kingdom, United Kingdom
View →
MG
Matthew Grant
Colleague at Its Technology Group
London Area, United Kingdom, United Kingdom
View →
RS
Regan Sparks
Colleague at Its Technology Group
Bowers Gifford, England, United Kingdom, United Kingdom
View →
YH
Yiu Hong Ho
Colleague at Its Technology Group
United Kingdom, United Kingdom
View →
RS
Ryan Sutherland
Colleague at Its Technology Group
London Area, United Kingdom, United Kingdom
View →
AW
Andie Walton
Colleague at Its Technology Group
Lothersdale, England, United Kingdom, United Kingdom
View →
PB
Phil Bolger
Colleague at Its Technology Group
Warrington, England, United Kingdom, United Kingdom
View →
JD
Josh Debono
Colleague at Its Technology Group
Andover, England, United Kingdom, United Kingdom
View →
CH
Calvin Hare
Colleague at Its Technology Group
Skelmersdale, England, United Kingdom, United Kingdom
View →
FAQ
Frequently asked questions about Gordon Riddell
Quick answers generated from the profile data available on this page.
What company does Gordon Riddell work for?
Gordon Riddell works for ITS Technology Group.
What is Gordon Riddell's role at ITS Technology Group?
Gordon Riddell is listed as Using data to do interesting things with interesting people at ITS Technology Group.
What is Gordon Riddell's email address?
AeroLeads has found 1 work email signal at @bt.com for Gordon Riddell at ITS Technology Group.
Where is Gordon Riddell based?
Gordon Riddell is based in United Kingdom, United Kingdom, United Kingdom while working with ITS Technology Group.
What companies has Gordon Riddell worked for?
Gordon Riddell has worked for Its Technology Group, Riddell Consultants Limited, Azets, Sainsbury'S, and Smart Dcc.
Who are Gordon Riddell's colleagues at ITS Technology Group?
Gordon Riddell's colleagues at ITS Technology Group include Waqas Hashmi, Simon Cavaliere, Matthew Grant, Regan Sparks, and Yiu Hong Ho.
How can I contact Gordon Riddell?
You can use AeroLeads to view verified contact signals for Gordon Riddell at ITS Technology Group, including work email, phone, and LinkedIn data when available.
What skills is Gordon Riddell known for?
Gordon Riddell is listed with skills including Stakeholder Management, Outsourcing, Change Management, Telecommunications, Strategic Planning, Management, Forecasting, and Customer Experience.
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