Rico Gonzalez Email & Phone Number

United States

Adressing Ethical AI/spam/phishing/malware concerns, court order intake, Right to be Forgotten privacy, trademark claims, Bing UI issues, customer service.End-to-end ticket management: coding data points and metrics, escalations, collaborating across cross-functional teams, transfers, identifying and assessing risk, collecting customer information, engaging in dialogue with customers, tracking tickets, resolving tickets. Efficiently utilize more than 15 software and online applications, including Microsoft suite, to complete tasks in a timely and accurate manner.Compiled datasets, organized data, and performed data analysis via Excel in combination with other external & internal programs. Troubleshooting technology issues.Protecting customer data through restricting information to privileged parties, including minimal data, correct labeling/filing, reporting data to authoritative bodies, and storing data behind multifactor-authentication means. Building and maintaining relationships with clients.Implemented automation with the use of scripts and formulas to improve workflow efficiencies. Researched best practices for customer-issue triage and collaborated with internal staff to implement new techniques into standard operating procedures.Documentation of SOPs, workflows, task responsibilities, responsible parties, timelines, and escalation paths. Developed standardized messaging for customer-facing relations.Onboarding, training, and providing consultation for new hires.Collaborated with a multitude of stakeholders, customers, and vendors: international CELA, data & systems engineers, project managers, executive escalations, Bing Primary Project manager, advertising consultants, privacy teams, sensitive content teams, etc.

Greater Seattle Area

Performed field sampling of various building materials for asbestos, lead paints, and other hazardous materials using standard operating protocols and field sampling techniques.Performed air monitoring and completed data sheets using standard operating procedures. Interpreted and communicated lab results for general contractors.Delivered field inspection reports and/or air monitoring data in a timely manner. Developed a working knowledge of EPA, OSHA, PSCAA, and L&I regulations as it relates to building demolition/renovation and environmental issues. Prepared reports in a timely and accurate manner using Microsoft Word. Maintained professional communications with the use of Outlook.Provided high quality customer service. Reported unresolved difficulties with clients to the Field Services Manager. Maintained positive and professional relations with clients and staff members. Maintained needed supplies. Participated in all departmental meetings, refreshers and training programs. Maintained consistent and professional attendance, punctuality, and appearance. Interpreted lab results and architectural maps. Drove to project sites with the use of a personal vehicle. Secured check or credit card payments from clients. Used personal protective equipment.

Port Angeles, Wa

Worked alongside environmental health specialists in the Clallam County Health Department performing various tasks. This included shellfish/bacterial sampling, lab analysis, well/pool/food/soil/landfill inspections, and code enforcement. Co-authored the Clallam County Health & Human Services shellfish safety page. Surveyed organizations serving vulnerable populations throughout Clallam County to assess wildfire smoke health-risk communication needs. Established a portable air monitor at the local fire station to correlate data with an air agency nephelometer. Presented my internship experience and work at a Clallam County government all staff meeting.

Greater Seattle Area

Developed novel solutions for customer issues, concerns, and complaints.Sustained accurate money handling techniques and security routines.Earned customer loyalty with compassion and a positive attitude, while de-escalating conflict.

Greater Seattle Area

Unloaded cargo containers efficiently with powered equipment and manually shelved product.Used Powered equipment to store merchandise in multi-tier racking.Maintained inventory integrity in a high volume, fast paced warehouse environment.Integrated work routines with IT systems and performed daily safety checklists.Participated in annual OHSA standard safety training and powered equipment certification.

Bachelor Of Science - Bs, Environmental Health & Safety

Activities and Societies: Student Environmental Health AssociationNotable coursework: Microbiology, Algebra-based physics, Statistics.

Associate'S Degree, Biology/Biological Sciences, General

Notable coursework: General Chemistry, Organic Chemistry, Biology, Public Speaking, Environmental Research, Calculus, International.