Gorkem Guneser Email & Phone Number

Amsterdam, North Holland, Netherlands

• 𝟭𝘀𝘁 𝗽𝗹𝗮𝗰𝗲 𝗶𝗻 𝗘𝗹𝗮𝘀𝘁𝗶𝗰 𝗛𝗮𝗰𝗸𝗮𝘁𝗵𝗼𝗻, 𝟮𝟬𝟮𝟯Deployment of an advanced ML Consumption model, powered by intricate business rules and precise customer telemetry. Leveraging Python, analyzed customer data to pinpoint potential hurdles in the adoption journey. Engineered an intelligent web-crawler seamlessly integrated with Elastic, streamlining the retrieval of relevant documents. Implemented Elastic's cutting-edge ELSER model pipeline for semantic searches, ensuring unparalleled precision in article retrieval based on customer queries. The LLM, a key component, adeptly summarizes the adoption journey, providing users with granular, step-by-step guidance.Achieved remarkable efficiency gains by streamlining the adoption process, directly impacting engineers' productivity and significantly enhancing account coverage for an unparalleled level of customer service.

Amsterdam, North Holland, Netherlands

• '𝗚𝗮𝗺𝗲 𝗖𝗵𝗮𝗻𝗴𝗲𝗿' 𝗔𝘄𝗮𝗿𝗱, 𝟮𝟬𝟮𝟮Received the 'Game Changer' award for innovative contributions to Elastic through data and analytics, transforming how Elastic engages with its customers and accelerating growth.• 𝗟𝗲𝗱 𝗮 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗰𝗮𝗹𝗹𝗲𝗱 𝗖𝗹𝗼𝘂𝗱 𝗖𝗼𝗻𝘀𝘂𝗺𝗽𝘁𝗶𝗼𝗻 𝗙𝗼𝗿𝗲𝗰𝗮𝘀𝘁:Developed a 3-month consumption forecast using product telemetry and XGBRegressor, enabling proactive identification of under/over-consuming accounts. Achieved a 6% MAPE error, helping teams take timely actions ahead of renewals to ensure customer satisfaction.• 𝗟𝗲𝗱 𝗮 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗰𝗮𝗹𝗹𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝟯𝟲𝟬: 𝘼𝙘𝙩𝙞𝙤𝙣𝙖𝙗𝙡𝙚 𝙄𝙣𝙨𝙞𝙜𝙝𝙩𝙨: Built a comprehensive dashboard that presents essential information about customers, from consumption and spend to services and support engagement, helping field to make data-driven decisions. 𝙈𝙇 𝘿𝙧𝙞𝙫𝙚𝙣 𝘾𝙝𝙪𝙧𝙣 𝙈𝙤𝙙𝙚𝙡: Develop a churn score model based on XGBClassifier(), enabling field teams to follow-up their accounts and check their health status in real-time, enable pro-active approach. 𝙎𝙩𝙧𝙚𝙖𝙢𝙡𝙞𝙣𝙚𝙙 𝘿𝙖𝙩𝙖 𝙑𝙞𝙨𝙪𝙖𝙡𝙞𝙯𝙖𝙩𝙞𝙤𝙣: Presents complex data from multiple data sources, making it easy for field to access and analyze critical information about their accounts. 𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙖𝙡 𝙏𝙚𝙡𝙚𝙢𝙚𝙩𝙧𝙮: Created a highly technical telemetry view for solution architects, presenting insights into how customers engage with the product, helping to increase product adoption and revenue. 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨: Successfully implemented the #1 go-to dashboard for the CSG department, with over 7,000 monthly viewers and 130,000+ views in a year—the most-used dashboard across the company.

Amsterdam, North Holland, Netherlands

• 𝗟𝗲𝗱 𝗮 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗰𝗮𝗹𝗹𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗨𝘀𝗮𝗴𝗲 𝗣𝗮𝘁𝘁𝗲𝗿𝗻𝘀: Led a project that analyzed customer usage patterns, segmenting them into four profiles: search, observability, security, and expansion potential. These profiles enabled the organization to identify customers likely to expand, those needing additional support, and product features driving long-term ARR growth.• 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵:Developed campaign reports and dashboards using Kibana, BigQuery, and Tableau to enable customer success engineers to proactively identify and target customers experiencing issues with our product.• 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:Created data-driven workflows to streamline customer support by automating outreach to customers experiencing issues, improving response time and customer satisfaction.

Amsterdam, North Holland, Netherlands

• Ownership of monthly S&OP project forecasting calls together with top management team.• Creating stock projection and aging analyses.• Creating data reports for stock monitoring, and batch management.• Close and regular alignment with LED Business Management and LED Product Management to define and execute long term demand plan and support international project rollouts.

Amsterdam Area, Netherlands

• Preparing daily data report by pulling sales & stocks data from SAP for Sales, FA, Operations and TMT. • Coordinating the UK market. Assist with high volume support cases to resolve issues and work closely with Sales Management on necessary approvals for customer credit/debit requests

Amsterdam Area, Netherlands

• Pioneered a project called 'Alternative List'. Created a leaflet for the order desk toprovide a technical understanding of products. In case of product shortages, OD willbe able to provide successors of out-of-stock models to customers instantly bychecking the alternative list.

Istanbul, Turkey

• Using NX Siemens in order to produce molds via CNC machines for metal injection machines.

Master'S Degree, Business Administration: International Management

Dissertation: “How does degree of internationalization affects firms` innovation? What roles do domestic competition and corruption.

Bachelor'S Degree, Mechanical Engineering

Graduation Project: Design of self-charging electric bike which was charging itself up to 10% with regenerative braking. [Grade: A+] Goal.

Bachelor Of Arts(Ba) Economy

Erasmus Program