Current Operations Team Leader
CurrentPart of a collaborative team responsible for monitoring and managing airport operations as part of the AIOC. Lead the Current Operations Section including participating in performance management processes and identifying proper staffing and training needs for all personnel in the section.Provide succinct and clear updates and information in AIOC shift briefings and SFO leadership briefings on the status of current operations.Collaborate with AIOC personnel to identify current operational issues, generate actionable solutions, see the solution through to completion, and document improvement opportunities.Provide real-time reports as needed when an unexpected event occurs and significant changes affecting KPIs, operations, or function performance are detected during the day.Oversee the airport operation in real time, elevating areas of concern proactively within the Current Operations Section and in concert with other AIOC sections; actively drive responses to events that may or are affecting airport operations.Determine best courses of action and launch field response operations to remedy operational issues.Lead and direct field resources to plan ahead and remain prepared for anticipated trouble spots to support future operational periods and shifts.Manage information flow in the AIOC to promote constant, comprehensive information sharing between team members.Liaise with tenants, airline partners, and government agencies to resolve issues and notify of disruptions.Provide guidance, facilitation, and oversight for Current Operations Section team members to resolve issues.Oversee all current operations-related activities in the AIOC on landside, in the terminal complex and on the airfield. Lead many of the teams directly impacting the attainment of the AIOC Key Performance Indicator standards.
