• Experienced in ServiceNow ITSM, ITOM, ITAM• Worked on enhancement of various modules like Change, Incident, Story, Epic, Service Portal• Worked on Service Catalogs and Service Request Management• Have extensive experience in Script Includes, Business Rules, Client Scripts, Workflows, Flow Designers, UI Pages, UI Macros, Jelly Scripts, UI policies, Data Policies, ACLs, Inbound Action Scripts, Import Sets, SP Widgets• Integrated ServiceNow with various cloud and on-premise applications via middleware using REST, SOAP• Experienced in using ATF to configure automated test suites and test cases• Identified issues, analyzed information and fixed bugs/defects post ServiceNow upgrades• Gathered and defined customer requirements to develop clear specifications for project plans• Design technical solutions and lead a team of developers to build end product• Provided production support in shifts

• Responsible for Server Administration – Windows Server 2003 & 2012, Troubleshooting and resolving all Desktop Hardware & Software issues• Monitoring Router, switches, LAN, Domain, DHCP, DNS, Active Directory availability and in running state, Monitoring Link status at the centre (DSL/LL used for through remote router), Hardware related issues• Resolving issues through remote connection• Ensuring 100% patch update for all nodes (PC), Ensuring 100% Anti-Virus deployment for all nodes with update, Configuring MS Outlook, Preventive Maintenance once in a week, Documenting and troubleshooting for Maintenance log for each resource, Security and maintenance of server room, structured cabling, overall ambience• Availability of centralized network folder for saving project works, documents and management, Ensuring minimum downtime of systems• Availability of network diagram and tagging/labeling of cables on managed switch• Ensuring all the computers are member of Domain, Ensuring backup of important system file as per company policy

• Managed a Team for site maintenance, implementation of telecom equipment’s as per TAT, BTS commissioning, On-air Sites; checking of TRX, RSSI & VSWR value, function & alarm; addition & splitting of TRX• Liaised with vendor, NSN engineer for sending MRN & receipt of material besides coordinating with site engineers (NSN) pertaining to project related issues

• Functioned as field engineer (telecom implementation) for site survey & maintenance of pre-installation process, BTS installation, new site on-air, commissioning of FLEXI & ULTRA BTS• Managed cross connection, traffic signal; Alarm patching, rectifier & piu, Alarm checking, Sector addition done both FLEXI & ULTRA BTS, TRx addition, VSWR measurement• Rectified telecom integration, Routing of wirings and quality Check, Pre & done AT• Worked on NEC IPASSOLINK IDU (Alcatel & ZTE), link, upgrading firmware (IDU, ODU, MAINBOARD, FPGA, VLAN) of PDH & SDH IDU, Commissioning the IDU, Cross-Connection, Swapping NEC PASSOLINK NEO IDU with NEC IPASSOLINK IDU