Gourav Roy Email and Phone Number

•Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards•Preserve excellent levels of internal and external customer service•Design exceptional menus, purchase goods and continuously make necessary improvements•Identify customers needs and respond proactively to all of their concerns•Lead F&B team by attracting, recruiting, training and appraising talented personnel•Establish targets, KPI’s, schedules, policies and procedures•Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork•Comply with all health and safety regulations•Report on management regarding sales results and productivity

* To provide support to the Manager and help with the day-to-day operations of the outlets in a manner that meets and exceeds our guests, inter-departmental and associates expectations.* Capable of generating excitement among new, existing or former guests with warm and sincere customer experiences while adding value & delight.* Ongoing coaching, motivating and energizing of department employees.* Handling all client concerns and inquiries in a timely and professional manner.* Help to operate the department within the budget provided.* Build a strong working relationship with all other department leaders.* Successful completion of performance reviews for all employees with strategic coaching and measurable goals.* POS upkeep and programming.* Responsible for the performance management and discipline of employees when required.* Other duties as required.

• To set Standards for service in outlet.• To maintain healthy work atmosphere within service staff.• To motivate service personnel for achieving restaurant / organizational goal.• Minimizing and handling professionally with the guest complaints.• Maintaining excellent relations with the guests to ensure the guest is fully satisfied with the food & beverage and the services provided.• Conducting the training programme for the staffs on particular intervals to maintain the service standards.• Preparing Duty rotas, and maintain staff holiday lists.• Ensure the service provided to guests is according to company standards, etiquettes and manners• To fix interviews and recruiting staffs as per need.

• Planning the guest seating arrangements in the restaurant as per the guest’s preferences and availability also ensuring that the guests are seated accordingly.• Minimizing and handling professionally with the guest complaints.• Maintaining excellent relations with the guests to ensure the guest is fully satisfied with the food & beverage and the services provided in the restaurant• Ensure the service will be provided to guests with company standards, etiquettes and manners.• Check the proper mise-en-place and mise-en-scene of the restaurant before the opening of the restaurant.

Worked there as Guest Service Executive