• Handling a team of telecallers, counselors and field executives.• Training team members about calling ethics, pitching, convincing and other soft skills.• Conversion of lead to prospect and finally admitting them at the University.• Presentation making regarding to courses offered in the University.• Conducting and delivering seminars at institutional/non institutional venues.• Visiting consultants and agents for Brand Ambassador tie-ups.

• Handling 40 Govt./Govt. aided schools in West Bengal where Vocational Retail subjects are implemented by the project.• Managing retail trainers and lab assistants deployed at schools for effective project delivery on daily basis.• Organizing TOT for retail trainers and updating current scenario of the Retail Sector.• Organizing awareness campaigns in different schools and districts.• Visiting schools and retail organizations for quality assurance of training.• Training analysis to polish training delivery of retail trainers.• Liaison with different stakeholders of the project.• Financial follow-ups, database building and cost control related to the project. • Industry tie-ups and placements for trainees.

• Handled 33 Govt./Govt. aided schools in West Bengal where Vocational Retail subjects are implemented by the project.• Managed retail trainers and lab assistants deployed at schools for effective project delivery on daily basis.• Organizing TOT for retail trainers and updating current scenario of the Retail Sector.• Organized awareness campaigns in different schools and districts.• Visiting schools and retail organizations for quality assurance of training.• Training analysis to polish training delivery of retail trainers.• Liaison with different stakeholders of the project.• Financial follow-ups, database building and cost control related to the project. • Industry tie-ups and placements for trainees.

• Training on product knowledge, sales pitch, and various hands on & selling and retention techniques. • Communicative English and soft skill sessions, technical sessions on various technologies related to Retail Sectors. • Computer, e-commerce, visual merchandising, logistics, digital payment and digital marketing sessions to emphasis entrepreneurship & up gradation of Retail Sectors.• Conducted online and offline industrial visits and guest lecturing sessions.• Training analysis and evaluation through teach back, role play and QnA sessions.

•Conversion of branch leads into business.•Providing assistance to clients on LAS (Loan against Security).

•Providing assistance in building a robust data management system.•Maintaining extreme confidentiality and precaution.•Converting existing data entry system into a more advanced and simplified version.•Trained newly hired data entry personnel for deployment in the company’s office.•Product description writer for two Indian retail chain websites.

•Stock control and management and assisting shoppers to find the products they are looking for.•Stocking merchandise and keeping up to date with special promotions and putting up displays.•Responsible for dealing with customer complaints.•Trained new customer care associates for easy deployment to the store floor.