Govind Tomar Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Focus on overall governance of change management and ensuring that changes are well planned, understood, documented, and executed in a controlled environment.• Act as the focal point for change management, owning and managing the process by coordinating activity and ensuring process compliance.• Analyse data to identify change & release trends and opportunities for process improvements and automation.• Identify and support managing anticipated resistance, conduct impact… Show more Focus on overall governance of change management and ensuring that changes are well planned, understood, documented, and executed in a controlled environment.• Act as the focal point for change management, owning and managing the process by coordinating activity and ensuring process compliance.• Analyse data to identify change & release trends and opportunities for process improvements and automation.• Identify and support managing anticipated resistance, conduct impact analysis and assess change readiness of key stakeholders.• Ensure consistent and effective handling of change requests throughout their lifecycle according to the change management process• Manage the Change Advisory Board and any required pre-CAB meetings / processes• Produce accurate and effective change & release management reports that detail forward schedules of change, CAB agendas, implementation success rates etc. • Work closely with IT support, service management and operational business teams to confirm effectiveness of changes via post-change implementation reviews.• Support the incident management process by ensuring workarounds and potential fixes are understood and accurate• Conducting post implementation reviews, follow-up, governance and ensure the closure of CR, ensuring the changes are executed in the approved time intervals• Contribute to CSI activity by developing change and release management tooling and processes• Contribute to and manage change management articles in the knowledge management database• Coordinate implementation of improvementsRelease & Deployment Management SpecialistIncident: Problem: Change: Release: Configuration: Resource planning• Build and maintain working relationships with key team members, change analysts and multiple stakeholders within IT Service management Service and applicable capabilities Show less

Gurugram, Haryana, India

Lead all Major Global Incidents with proper Communication, Escalation, and co-ordination.• Focused on Post incident Review call with internal stakeholder.• Driving IVR (Incident volume Reduction) by compiling report and analysis.• Proactive & Reactive problem Management.• Trend Analysis and Customer site`s Heath Report.• Review SLA and OLA with stakeholders.• Monitored systems in operation and followed and make SOPs to troubleshoot production sites issue.• Aligned… Show more Lead all Major Global Incidents with proper Communication, Escalation, and co-ordination.• Focused on Post incident Review call with internal stakeholder.• Driving IVR (Incident volume Reduction) by compiling report and analysis.• Proactive & Reactive problem Management.• Trend Analysis and Customer site`s Heath Report.• Review SLA and OLA with stakeholders.• Monitored systems in operation and followed and make SOPs to troubleshoot production sites issue.• Aligned office departments and increased inter-department communication and data sharing.• Helped streamline repair processes and update procedures for support action consistency.• Responded to support requests from end users and patiently walked individuals through basic troubleshootingtasks.• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.• Documented all transactions and support interactions in system for future reference and addition to knowledge base.• Engaged end users and answered questions via email, phone, website live chat and in forums Show less