Govind Tomar Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

• Focus on overall governance of change management and ensuring that changes are well planned, understood, documented, and executed in a controlled environment.
• Act as the focal point for change management, owning and managing the process by coordinating activity and ensuring process compliance.
• Analyse data to identify change & release trends and opportunities for process improvements and automation.
• Identify and support managing anticipated resistance, conduct impact… Show more Focus on overall governance of change management and ensuring that changes are well planned, understood, documented, and executed in a.
• Identify and support managing anticipated resistance, conduct impact analysis and assess change readiness of key stakeholders.
• Ensure consistent and effective handling of change requests throughout their lifecycle according to the change management process

Gurugram, Haryana, India

• Lead all Major Global Incidents with proper Communication, Escalation, and co-ordination.
• Focused on Post incident Review call with internal stakeholder.
• Driving IVR (Incident volume Reduction) by compiling report and analysis.
• Proactive & Reactive problem Management.
• Trend Analysis and Customer site`s Heath Report.
• Review SLA and OLA with stakeholders.