Stuart Mclaughlan Email & Phone Number

Inchinnan

• Senior advisor responsible for the formation of a new software implementation team based in Glasgow for the seamless installation of Verint’s WFO suite of software across large-scale financial and medical insurance companies in the US.• Team Leader for the new team of system engineers based in Verint's Inchinnan office in Scotland, specialising in call recorder solutions and workforce management.• Worked across multiple functional areas and teams to provide leadership and direction to… Show more • Senior advisor responsible for the formation of a new software implementation team based in Glasgow for the seamless installation of Verint’s WFO suite of software across large-scale financial and medical insurance companies in the US.• Team Leader for the new team of system engineers based in Verint's Inchinnan office in Scotland, specialising in call recorder solutions and workforce management.• Worked across multiple functional areas and teams to provide leadership and direction to technical resources for the efficient and effective attainment of organisational goals with a constant pursuit for execution excellence.• Maintained the team’s revenue forecasting and resource utilisation, assembling metric data for all engineers and tracking technical and procedural shortcomings with the provision of prompt remedial-corrective-sustaining actions. Notable Achievements:• Played a pivotal role in hiring, mentoring and reviewing staff to identify a lack of competency and deliver deft training schedules that bridged knowledge-process gaps and resulted in increasing staff headcount from 8 to 20 within 6 months. • Received a bonus and acknowledgement by the Director for the expert display of managerial skills in the formation, training and mentoring of the new implementation team that got the technical staff up-to-speed within a very short period of time.• Promoted to take on senior managerial and team responsibilities on account of persistent performance as a Team Leader.• Assisted in complex technical reviews and solution scoping, continuously tracking performance and resolving shortcomings.• Identified opportunities for improvement with constructive suggestions for change, taking ownership and implementing high-quality standards with the enforcement of strict ISO process standards. Show less

Inchinnan

Inchinnan

• Directed cross-functional teams in the installation and commissioning of VOIP projects for large enterprise accounts such as universities, councils, local and governmental bodies, hotel chains and healthcare sites.• Provided end-to-end planning, design and delivery support to include NEC's Enterprise SV9500 SV8500 \ iS3000 \ 2000IPS \ SV8300 \ SV8100 \ Contact Centres (Zeacom/CCPRO) and associated servers, Microsoft applications, servers, UC and desktops. • Assisted the senior… Show more • Directed cross-functional teams in the installation and commissioning of VOIP projects for large enterprise accounts such as universities, councils, local and governmental bodies, hotel chains and healthcare sites.• Provided end-to-end planning, design and delivery support to include NEC's Enterprise SV9500 SV8500 \ iS3000 \ 2000IPS \ SV8300 \ SV8100 \ Contact Centres (Zeacom/CCPRO) and associated servers, Microsoft applications, servers, UC and desktops. • Assisted the senior management in formulating and presenting technical designs and documentation, along with detailed tender responses for the customers. Notable Achievements:• Successfully deployed the First ever NEC VOIP SV9500 in the UK across a large-scale Government site project in Scotland.• Received accolades for the deployment of a multi-node SV9500 for a large Edinburgh University servicing 10,000 + users.• Meticulously guided my team in the successful installation of a 5 Star + Peninsula Paris Telephony/TDM/DECT and front of House system for the reputed HSH Hotel Group. Show less

Uk Wide

• Provided technical guidance and 3rd line support in the planning, design and installation of VOIP projects including NEC’s Enterprise SV8500 \ iS3000 \ 2000IPS \ SV8300 \ SV8100 \ Contact Centres (Zeacom/CCPRO) and associated servers.• Commissioned and configured Microsoft Application, Servers, UC and Desktops, working within and handling large enterprise accounts to include universities, councils, local and governmental bodies, hotel chains and healthcare sites. Notable… Show more • Provided technical guidance and 3rd line support in the planning, design and installation of VOIP projects including NEC’s Enterprise SV8500 \ iS3000 \ 2000IPS \ SV8300 \ SV8100 \ Contact Centres (Zeacom/CCPRO) and associated servers.• Commissioned and configured Microsoft Application, Servers, UC and Desktops, working within and handling large enterprise accounts to include universities, councils, local and governmental bodies, hotel chains and healthcare sites. Notable Achievements:• Played a key role in the introduction of the new NEC SV8500 Enterprise telephony system into the UK. Show less

Installation and Commissioning of VOIP and TDM Telephony Equipment

Site Network and Telecoms Engineer for Livingston. Responsible for Cisco Network and Nortel Option 11 telecoms equipment. This included the data/voice links to the other European and International sites. Worked on projects to move high volume PCB production line IT systems from one site to another.

Working on busy IT helpdesk ,providing 24 Hours support of PCB manufacturing site . This included desktop / hardware and software support .

Responsible for Plant Maintenance of Compressed Air / Vacuum / Fume Extraction / HVAC / Electrical / Telecoms systems , and general maintenance of a large PCB manufacturing site.

Worked on Largest Construction project in Europe the Channel Tunnel . Worked in a small specialist team installing track to train Comms systems ( Leaky feeder ) with Racal and fibre optic cabling and equipment.

Left School and did an Electrical Engineering apprenticship with NG Bailey . Worked on large industrial and Commercial Projects.

Audiocodes Certified Associate, Communications Systems Installation And Repair Technology, Engineering

AudioCodes SBC: Essentials & Configuration (ACA) • Identify the AudioCodes products supporting the Session Border Controller (SBC).

Univerge Sv9500 Umgi Networking & Geographical Redundancy, Communications

Course for a System/ Product Specialist to be able to :- Program a UMGi Configuration Program a Geographic redundancy Nodes (GR) Program.

Amazon Web Services Solutions Architect Associate, Solutions Architect

Completed Classroom training with TKA in Manchester and now currently studying and doing online course in order to complete certification.

Wfo System Engineering, On Site Training (Uk And Us), Systems Engineer

System Engineering course to install/configure and debug Verint Systems Work Force Optimisation Software on customers Windows environments.

Enghouse Interactive Contact Centre Administration Course

Enghouse Interactive Contact Centre Administration of the functionality of a EICC Contact Centre. Setting Up annoucement Ports Configuring.

Sv9500 Umgi Networking & Geopgraphic Redundancy, Engineer

Course for a System/ Product Specialist to be able to :- Program a UMGi Configuration Program a Geographic redundancy Nodes Program a UMGi.

Enterprise Voice And Online Services With Microsoft Lync Server 2013, Information Technology

Nec Neo-Face Course (Identity Management), Computer Systems Networking And Telecommunications, Engineer

NEC Live Digital Signage Course (Cambridge) SV7000 Basic Course SV7000 Advanced Course Cisco & HP Networking Course SV8500 Basic Course.

Basic Course, Neci Nottingham

Network And System Administration/Administrator, Icnd

Activities and Societies: ICND 1 + 2

Computer Systems Networking And Telecommunications

Activities and Societies: Philips CE -IS 3000 Call@Net Basic 1. Philips 2000 IPS Basic. Philips 2000 IPS Routing. Philips iS Mobile@Net.

Telecommunications Engineering

Activities and Societies: Nortel Meridian 25052: - Meridian 1 Core Overview. Nortel Meridian 25046: - Meridian 1 Basic technology.

Hnc, Electrical & Electronic Engineering

Activities and Societies: 16th Edition of IEEE Regulations

City & Guilds, 236 Part 1 & 2 In Electrical Installation

Activities and Societies: NG Bailey Craft Apprentice Training School

Audiocodes Certified Associate, Communications Systems Installation And Repair Technology, Engineering

AudioCodes SBC: Essentials & Configuration (ACA) • Identify the AudioCodes products supporting the Session Border Controller (SBC).

Audiocodes Certified Associate, Communications Systems Installation And Repair Technology, Engineering

AudioCodes SBC: Essentials & Configuration (ACA) • Identify the AudioCodes products supporting the Session Border Controller (SBC).