Govind R. Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

- Advised large enterprise clients for building scalable online payments and card issuing integrations thus ensuring successful go to market- Mentored junior team members, fostering collaborative work environment that accelerated their professional growth.- Participated in team's growth by interviewing candidates and making hiring recommendations..

Rotterdam, South Holland, Netherlands

• Responsible for identifying and executing system improvements by working with multiple stakeholders within a limited budget of 8 support hours per month.
• Participated in mapping out the IT ecosystem to troubleshoot the technical problems with data management on alumni CRM.
• Reviewed alumni CRM system and organized training plans to address areas in need of improvement.
• Compiled data to generate monthly KPI reports to encourage department performance monitoring & improvement.
• Collaborating with privacy office for reviewing data processing controls for GDPR compliance

Amsterdam Area, Netherlands

• Delivered the company’s first B2C product, from prototype to production within 6 months by coordinating between multiple internal and external teams
• Responsible for creation of MVPs using rapid prototyping platforms within 2-3 weeks to demonstrate proof of concept and secure funding for a product proposition.
• Defined product strategy & road-map for internationalization of a local product via KPMG member firms in other countries.
• Collaborated with corporate communications team for management of social media channels resulting in 4 new customers & up-selling to 2 customers in 1 month
• Coordinated with marketing vendors for creating and implementing digital marketing strategy for customer acquisition and up selling
• Hands on experience in integration with tools like Google Analytics, Google Tag Manager, Google Ads, HubSpot, Facebook Ads manager and LinkedIn Ads manager

Amsterdam Area, Netherlands

• Management of digital transformation projects including scoping, planning, development, rollout and support of automation solutions.
• Participating in robotics roll out for supply chain by identifying use cases and implementing automation where possible.
• Managing business & IT stakeholders from 14 regional offices pan-Europe for aligning with the new digital solutions and way of working
• Planned and successfully executed a project to on board 90 customers from manual to automated way of working in a span of 6 months.
• Conducting knowledge sharing sessions for team to build knowledge and align with the new & digital way of working.
• Challenging the status quo to transform the old way of working by encouraging migration to an efficient and digital way of working

Amsterdam Area, Netherlands

• Understanding the business setup and supply chain landscape of Canon while identifying areas of improvement
• Interacting with the IT division for providing technology support for business transformation initiatives.
• Supporting day to day operational tasks in order management department.

India & Kuwait

• Developed payment integration and user interface for the client’s first B2C product, resulting in a niche market penetration and a first mover advantage
• Managed requirement gathering, stakeholder management, resourcing, budgeting and delivery of a software project
• Designed and developed code for managing general ledger transactions between the new and legacy core banking system for a bank.
• Conducted workshop on effective presentation skills involving 50 team members to educate and improve business presentation skills
• Developed a technical solution integrated with existing banking system and SWIFT payment system for leading bank in Kuwait
• Supervised the maintenance of a national online payment project in the Middle East ensuring 99.99% availability, resulting in customer satisfaction rating of 98%.

Cochin Area, India

• Led a team of 30 members for end to end delivery of a national online payment system for a country in the Middle East, delivering customer facing modules
• Optimized project execution plan to mitigate an expected 30% delay in delivery due to client requirement changes, by reorganizing team responsibilities and facilitating inter team communication

Cochin Area, India

• Designed and implemented software solution for customer based in Dubai to enhance inventory turnaround time by 50%
• Analyzed operational problems with customer and designed improvised solution resulting in annual savings of 15% in operational budget

Cochin

• Managed daily operations including network health checkups, system backup and maintenance activities to ensure high availability of CDMA network in Kerala circle
• Coordinated with partner telecom operators to resolve technical issues improving network performance by 15% per quarter

Master Of Business Administration (Mba)

Bachelor Of Engineering (Be)