Rachel M. Email & Phone Number

Dublin, Ie

London, England, United Kingdom

London, England, United Kingdom

Dublin, County Dublin, Ireland

- Communicating with merchants in UK & Ireland to discuss their needs and how Square products can help start, run, and grow their business - Identifying, documenting, and following up with engineers on product bugs and features, taking ownership of merchants' issues- Identifying and drafting improvements to online help content and internal documentation- Collaborating cross-functionally with sales, product, compliance, and beta teams

County Dublin, Ireland

After 2 months, I specialised in Payments when Wix created a global team of payments and risk SMEs. During this time, Wix Payments processed the first $1Billion of card payments. I managed two global payments projects.

Dublin City, County Dublin, Ireland

- Provided Wix users with technical solutions on all Wix products via phone, chat and email- Analyzed user behaviour, content suitability and relevance to determine their effect on user satisfaction- Influenced the way we supported our users and improved it to make sure our users’ experience was the best possible- Worked with other departments and product teams, and liaised with them about our users’ needs

Madrid, Community Of Madrid, Spain

- One to one classes for high-level executives/directors at a number of large top-tier organisations - Responsible for creating and organizing content for weekly, monthly, and trimester courses in order to meet the specific needs of clients

Madrid, Community Of Madrid, Spain

- Graduated Magna Cum Laude (Top 10% of graduating class 2019)- Awarded Best Strategist (For performance in Strategic Management course)- Awarded Best Thesis (Highest grade of graduating class)- Participated in two extra modules that weren’t part of the MBA program in order to gain knowledge in these areas (Mobile Marketing, Web Design)Modules: Stress & Conflict Management, Cross-Cultural Negotiations & Communication, Leadership & Managing Multi-cultural teams, Operations Management, Global Strategy & Management, Project ManagementFinancial Accounting, Managerial Accounting, Cost Accounting, Macroeconomics, Corporate Finance, Entrepreneurial Finance, Statistical Analysis for ManagementMarket Research, Brand Management, Digital Marketing, Marketing Management, Digital StrategyGlobalization of Innovation, New Product Development, Discovering Entrepreneurial OpportunitiesLegal Environment of Business, Ethics & Responsibility, Geopolitics of World BusinessBusiness Simulation, Microsoft Certification, Capstone Consulting Project

Málaga, Andalusia, Spain

I took an 8-week intensive C1 level Spanish course

County Dublin, Ireland

(Global vendor operation at a major social network)- Key player in the relocation of one department’s operations from the United States to Dublin after doubling the quantity of the ticket responses that were being achieved in the US- Defined and implemented workflows to increase efficiency and successful outcomes- Onboarded new team members and coached to high performance- Led onboarding sessions for new team members and upskilling sessions for existing team members

Sevilla Area, Spain

After graduating from university, I moved to Spain to improve my Spanish language skills. During this time I worked as an English teacher. Tasks included:- Teaching one-to-one and group English lessons to beginner and advanced levels- Writing and correcting exam papers - Participating in meetings with the wider teaching department to discuss our status and to formulate business expansion ideas.

Dublin, County Dublin, Ireland

- Balanced Cash & Cheque Lodgement machines daily and wrote weekly report - Completed cashier transactions (withdrawals, lodgements, transfers, cashing cheques) - Built customer awareness of new products and services - Identified customer needs to capitalize on the business referral opportunities - Opened new bank accounts (KYC: verifying identity, assessing risk) - Kept up to date with compliance procedures (Fraud & Anti-money laundering regulations, Data Protection) - Met sales targets on a consistent basis - Maintained a high standard of customer service excellence (achieved a number of 100% scores in monthly mystery shopper checks)

Maynooth, County Kildare, Ireland

- Graduated with Upper Second-Class Honours (2.1)- Excelled in Innovation Management, Financial Accounting, IT for Business, HR Management- Spent third year teaching English in rural schools in La Rioja, Spain- Successfully completed the SABRE Strategy Simulation in final year

County Sligo, Ireland

- Managed the day to day running of the reception- Cashier/Accounts- Developed strong relationships with management, clients and suppliers

County Dublin, Ireland

- Events Management for several Irish music festivals (Electric Picnic, Life Festival, Knockanstockan, No Place Like Dome, Jack of Diamonds Rhythm & Roots Festival) over three festival seasons - Recruiting and managing a team of 115, artist booking, production, stage management, community engagement, and event plan creation- Demonstrated acute organisational skills, delegation skills, attention to detail, and a strong ability to work under pressure - Debriefed and provided feedback after each event

Dublin, County Dublin, Ireland

(Telephone Banking for Open24)Answering complex queries via email and telephone both from customers and other business units within the bank

Dún Laoghaire-Rathdown, County Dublin, Ireland

While studying at university, I was the Weekend Manager for Primark. I oversaw 30+ part-time employees, staff scheduling, and cash management. I was also responsible for opening and closing of the store.

Galway, County Galway, Ireland

At weekends I took over from the store manager and I oversaw a team of 7. I was in charge of opening and closing the store, motivating and leading the team, stock management, cashing up the tills, and running the end of day reports.

Master Of Business Administration - Mba, Management

My strengths were in product development, accounting, brand management, and strategic management. I was awarded the accolade Best.

Professional Diploma, Transversal Skills

Transversal skills are also known as ‘soft skills,’ ‘transferable skills’ or ‘power skills.’ These include innovation, creativity.

Ba International, Business And Spanish

My strengths were in Strategic Management, Innovation, Accounting and Marketing. In my final year I completed the SABRE simulation.

Bachelor Of Arts - Ba, Communication And Media Studies

English, Media & Cultural Studies