Associate Operations Manager
Current• Strategically directing a team of 12 professionals for the programmatic advertisement.• I oversee client projects and partnerships, addressing and eliminating any issues swiftly to ensure seamless operations.• Spearheading new project designs and elevating the company's revenue performance.• Engaging in business meetings with clients to identify and address issues, and to propose effective strategies.• Coordinating with internal stakeholders to craft plans for implementing new features and re-align roadmap of our products.• Engineered a robust ticket tracking model for the operations and data audit teams, optimizing their performance.•I am responsible for managing and developing business documentation and instructional guideline.• Led the design and execution of a change management program for cross-functional teams, fostering effective change and integration.• I have taken ownership of being the first point of contact for managing all client relations, on-boarding, projects, documentation, audits and data automation.