Geoff Parlett Email & Phone Number

Successfully implement the most advanced and intelligent technologies for 8x8 customers using our award-winning hosted UCaaS, CCaaS, CPaaS, and AI/ML solutions.Chatbot / AI Configuration.Natural Language ProcessingAPI Development

Design contact center and unified communication solutions for enterprise / mid-market clients using 8x8’s CCaaS and UCaaS platforms.Drive customer adoption of CCaaS solution, serve as trusted advisor to long term clients. Translate business requirements into technical specificationsAssist customers with the integration of 8x8 systems and hardware with.

Dallas/Fort Worth Area

Designed and deployed contact center solutions for enterprise and mid-market clients using Vonage's CCaaS and UCaaS platforms. Worked directly with clients throughout the project lifecycle, from solution design through implementation, testing, training, and go-live.Consulted with customers on inbound and outbound call strategy, including inbound call.

Irving, TX

Lead and manage all aspects of the configuration of NewVoiceMedia's hosted CCaaS solution.Work with contact centers of all sizes to design inbound and outbound call flows. Create project plans and full project documentation.Salesforce administration and reporting.Onsite and remote training on NewVoiceMedia's SAAS contact center platform. Write and test.

Addison, TX

Designed and configured real time information / digital signage systems for contact centers and other data driven businesses. Worked directly with customers to understand their needs and design solutions, including generation of SOWs, proposals, and solution diagrams. Consulted directly with clients on the best use of call statistics to meet their contact.

Plano, Texas, United States

Provided technical support and analysis for a contact center software company.Consulted with customers on the best use of real-time ACD statistics to maximize call center performance. Troubleshot Windows Server and SQL Server environments.Troubleshot basic network issues using standard TCP tools, such as WireShark and netcat.Troubleshoot ACD statistics and.

Washington D.C. Metro Area

Provided systems administration and broadcast engineering for a television news bureau in Washington, DC.Served as project manager for all technology projects, including an upgrade to HD video equipment, the installation of a shared data storage network, and a major PBX upgrade. Managed a $500,000 technology budget, responsible for researching and.

Dallas, TX

Managed an internal call center that provided support for a cloud-based scheduling and billing system (OSi Traffic). Corporate training, documentation, and release testing responsibility.QAed calls and coached agents on contact center and customer service best practices. Worked with an internal web design group to design and roll out a series of web.

Dallas/Fort Worth Area

Monitored on-air signal to ensure optimum video and audio levels.Responsible for training other Master Control Operators and for preparing SOP and policy documentation.Managed statewide microwave transmission system. Tuned satellites for downlink.

Ba, Television And Video Production

Activities and Societies: U99.5fm - Assistant Production Director.

Aas, Telecommunications: Video And Audio Production

Activities and Societies: Win89 FM - Student Radio, Phi Theta Kappa, Radio and Television Guild, Student Senate.