Agostinho Tavares Email & Phone Number

Massachusetts

Massachusetts

• Conduct system evaluations for institutions current system configuration and setup
• Train new clients on implemented product features
• Develop test plans to assure successful product implementation
• Provide support and direction during product implementation
• Work with internal teams to coordinate and achieve on time and on budget project delivery
• Deliver project scope including Fiserv and client responsibilities, project milestones

Providence, Rhode Island Area

- Java UI development and resource lead - Manage technical dependencies with cross-team collaboration - Manage development and support of 8 Java UI applications- Oversee project related initiatives relating to Microstrategy and Java- Manage and coordinate compliance initiatives- Develop and deploy business intelligence data warehousing reporting - Engage.

• Oversee Oracle batch and system performance daily operations ensuring that business critical jobs issues are resolved within approved SLA.
• Manage and coordinate compliance related activities including yearly manual PAR reviews.
• Oversee changes related to system upgrades and security patching.
• Comply with system audits and provide evidence as needed.
• Review yearly SDR and make adjustments to align with environment changes.
• Manage DR plan and coordinate Enterprise Disaster Recover (EDR) simulations.

• Oversee batch support daily operations ensuring that business critical jobs issues are resolved within approved SLA.
• Provide on call production support management duties.
• Assist in the reduction of issues through root cause analysis.
• Defect slotting and drive solution efforts through software engineering process.
• Collaborate with support groups, business users and external vendors to predict and prevent system issues.
• Drive production issues with support, architecture and development teams.

• Drive continual improvement to system architecture by refactoring old legacy code.
• Collaborate with product and engineering team members to define and develop new product concepts.
• Coordinate with QA testers for end-to-end unit testing and post-production testing.
• Manage the road map for product design and development.
• Draft technical documents, including whitepapers.
• Design, develop and implement software to support new product concepts on existing systems.

• Provide computer hardware and software support.
• Coordinate and relay pertinent information to internal and outside support vendors.
• Document and analyze to resolve problem situations.
• Provide on-call overnight support on weekends as needed.