Agostinho Tavares Email & Phone Number

Massachusetts

Massachusetts

• Conduct system evaluations for institutions current system configuration and setup• Train new clients on implemented product features• Develop test plans to assure successful product implementation• Provide support and direction during product implementation • Work with internal teams to coordinate and achieve on time and on budget project delivery• Deliver project scope including Fiserv and client responsibilities, project milestones• Support client through user acceptance testing, mock implementations, go-live and post go-live including tracking and ensuring correction of any defects found• Generate reference materials by writing or maintaining documentation

Providence, Rhode Island Area

- Java UI development and resource lead - Manage technical dependencies with cross-team collaboration - Manage development and support of 8 Java UI applications- Oversee project related initiatives relating to Microstrategy and Java- Manage and coordinate compliance initiatives- Develop and deploy business intelligence data warehousing reporting - Engage directly with business users to improve and innovate existing product- Oversee and apply SDLC to all projects according to CVS policy and procedure standards

• Oversee Oracle batch and system performance daily operations ensuring that business critical jobs issues are resolved within approved SLA.• Manage and coordinate compliance related activities including yearly manual PAR reviews. • Oversee changes related to system upgrades and security patching.• Comply with system audits and provide evidence as needed. • Review yearly SDR and make adjustments to align with environment changes. • Manage DR plan and coordinate Enterprise Disaster Recover (EDR) simulations.• Provide support to the enterprise groups regarding the production health and stability. • Capacity planning including system backup and data purge. • Identify, communicate and assist the upgrade process including storage, enhancements, database upgrades and patching. • Maintain and oversee process for acquiring direct access for end users. • Provide level 2 support and drive priority 1 and 2 incidents to resolutions including RCA process. • Manage outside vendor relationships. • Oversee on-going support of OSS group. • Participate in system and application capacity planning.• Triage end user reporting incidents reported via HPSM help desk tickets. • Participate in application outage remediation sessions overseeing process. • Oversee production support stability track tasks. • Participate in the review and elicitation of functional/non-functional requirements documents (BRD). • Reviewer of post deployment lessons learned process. • Provide sign off on production reediness review stage gate as needed. • Establish KA for help desk ticket problem resolution and server as a liaison to both ITSC and CSC.

• Oversee batch support daily operations ensuring that business critical jobs issues are resolved within approved SLA.• Provide on call production support management duties. • Assist in the reduction of issues through root cause analysis.• Defect slotting and drive solution efforts through software engineering process. • Collaborate with support groups, business users and external vendors to predict and prevent system issues. • Drive production issues with support, architecture and development teams. • Work with responsible teams to implement permanent solutions.• Contribute to production support process improvement.• Responsible of system performance and response time monitoring.

• Drive continual improvement to system architecture by refactoring old legacy code.• Collaborate with product and engineering team members to define and develop new product concepts.• Coordinate with QA testers for end-to-end unit testing and post-production testing.• Manage the road map for product design and development.• Draft technical documents, including whitepapers.• Design, develop and implement software to support new product concepts on existing systems. • Create proof-of-concept prototype applications and hardware for demonstration and evaluation purposes. • Update, modify and expand existing software programs.• Install, support and maintain servers and network access.• Oversee deployment, configuration and documentation procedures.• Implement and test enhancement feature requests to enhance systems functionality.• Perform functional, non-functional, regression and performance tests. • Accountable for providing maximum availability of Pharmacy servers operating system, hardware and peripherals • Accountable for facilitating special store processes at the server level which includes but is not limited to, relocations, new store, close stores and natural disaster stores • Contribute to the software, hardware and operating system enhancements required for the support to project business initiatives• Responsible for new hardware research and certification process.• Manage store systems technology administration hardware selection and maintain vendor relationships.• Accountable for software distribution management to the production store systems technology platform Install, update, and maintain SCO UNIX Operating Systems, SuSE Linux software products.• Conduct and measure results of “performance testing” of mission critical UNIX\Linux systems.• Monitor security, performance and availability of UNIX\Linux systems.• Monitor pharmacy and POS systems to maximize availability and capacity.

• Provide computer hardware and software support.• Coordinate and relay pertinent information to internal and outside support vendors. • Document and analyze to resolve problem situations.• Provide on-call overnight support on weekends as needed.