Giacomo Puccini Email & Phone Number

Las Vegas, NV, US

BGC, Manila, PH

• Integrated executive management consultant brought on as a COO, VP, or Director to head Customer Experience and Customer Success initiatives with an average of a one-year engagement.Led teams for Columbia Sportswear.
• Launched multiple teams in the Philippines, Mexico, Colombia, and the USA.
• Enhanced retention, profitability, and productivity with a 2x minimum target.
• 3 Capital Raises, 1 Buyout, and 4 Turnarounds.

Doral, Florida, US

• Launched six new accounts.
• Established an office in Medellin, Colombia.
• Directed 21 accounts while achieving 15% cost savings.
• Restructured the Miami office to streamline cross-departmental processes.

• Raised USD 2.7 Million to fund fix and flip projects.
• Added teams to offer wholesaling, STR's, and Sub-To.
• Adjusted rehab operations to improve turnaround by 20%

Bloomington, Illinois, US

• Streamlined administrative processes, resulting in a 15% increase in productivity.
• Nurtured strong client relationships, resulting in a 35% increase in client retention.
• Facilitated a team development program resulting in a 25% decrease in turnover.

Ridgefield, CT, US

• Provided strategic guidance leading to a 15% increase in operational efficiency.
• Negotiated and brought in clients with a revenue of over USD 5 Million annually.
• Represented the company at industry events and conferences.

Irvine, California, US

• Executed a performance plan which led to doubling the leads per hour.
• Created self-directed training modules to reduce training costs by 40%.
• Restructured Compensation structure which decreased attrition by 30%

Hong Kong Island, HK

• Onboarded 100 multilingual staff within three months to support 26 countries.
• Mentored high-performing sales teams, resulting in $15 million in contracts.
• Integrating innovative technology solutions to drive performance.

Hong Kong, HK

• Implementation of new technologies and processes to improve productivity by 250%
• Technology focused on website UX / UI convergence which tripled lead volume.
• Structured processes that moved the conversion rate from 3.5% to 10% while reducing the sales cycle from 90 days to 15 days

• Sourced partnership for 6 new projects to increase revenue by 40%.
• Raised USD 1.5 Million for the first project, with a commitment to fund other projects.
• Identified lucrative investment opportunities through thorough market analysis and feasibility studies, resulting in a 20% increase in project profitability.

Pasay City, Metro Manila, PH

• A Philippine BPO overseeing Customer Experience for Fortune 500 companies. Lead teams for EBay, Sprint, PayPay, and DHGate.
• Directed multi-channel teams of 1,000 individuals.
• Awarded as “X Factor” for top leadership and performance.
• Implemented accounts from zero to 350 agents within 6 months.
• Outperformed P&L, Attrition, Resolution, NPS, and CSAT targets by 21%.

• Real Estate Financing
• Established protocols to expedite project completion and ensure legal compliance.
• Doubled client base consistently every quarter.
• Saved 15% in payroll expense by converting in house processing team to outbound consultants.
• Integrated website and database to greatly eliminate duplication of files by departments.
• Launched branch in Nevada to expedite growth.

Omaha, NE, US

• Organically grew business via advice channels, security offerings, and quality client relations eventually overseeing $200 million USD as a licensed Stock Broker.
• Contributed 25% of office goal Q2 2009 which was 200% of the standard.
• Converted $40 million dollars in outside assets by networking.
• Increased productivity in the region by 7% thorough training on efficient use of the CRM system.

US

• Strengthened relationships with high value clients' by assessing individual situations and thereby devising strategies to expand business opportunities. Converted client referrals and internal leads though effective.
• Instrumental to team as a Deputy Team Lead with knowledge, best practices, moral support and compliance.
• Elected to the “Circle of Excellence” for being in the top 5% revenue grossing employees of 2007.
• Opened the most new accounts for the company over two consecutive quarters in 2007