Giacomo Puccini Email and Phone Number
Giacomo Puccini work email
- Valid
Giacomo Puccini personal email
- Valid
I am an accomplished call center and customer experience executive. My strength in executing global strategies has enhanced operational efficiency by refining systems, processes, and culture.I have created customer-centric cultures that improve satisfaction and drive loyalty. I have also been instrumental in implementing technology solutions that streamline operations and reduce costs. My passion for effective leadership and clear communication have led me to achieve outstanding outcomes.Over the years, I have gained industry experience in various sectors, including Financial Services, E-Commerce, Real Estate, Telecommunication, Restaurants, Retail, Hospitality, Automotive, Government, and Insurance. Skills:Call Centers * Customer Experience * Global Delivery * Change Management * Technology Integration * Performance Improvement * Operational Strategy * Budgeting and Forecasting * Program Implementation * Customer Success * Data Analytics * Workforce Management * Executive Management * Problem Solving * Leadership Development * Emotional Intelligence * Ethics * Accountability * Adaptability * Effective Communication * Employee Relations * Mentor * Innovative * Continuous Improvement * Bilingual in Spanish and English.
Cybercity Call Center
View- Website:
- cybercitycallcenter.com
- Employees:
- 61
-
Senior Vice President OperationsCybercity Call CenterLas Vegas, Nv, Us
-
Managing DirectorAlpha Helm Apr 2014 - PresentBgc, Manila, PhIntegrated executive management consultant brought on as a COO, VP, or Director to head Customer Experience and Customer Success initiatives with an average of a one-year engagement.Led teams for Columbia Sportswear, Williams-Sonoma, Lowes, Generac, AppleBees, Citizens Insurance, Qdoba, State Farm, Hyphen Group, and others. • Launched multiple teams in the Philippines, Mexico, Colombia, and the USA. • Enhanced retention, profitability, and productivity with a 2x minimum target. • 3 Capital Raises, 1 Buyout, and 4 Turnarounds. -
Director Of OperationsInktel Contact Center Solutions May 2022 - Mar 2024Doral, Florida, Us• Launched six new accounts. • Established an office in Medellin, Colombia. • Directed 21 accounts while achieving 15% cost savings. • Restructured the Miami office to streamline cross-departmental processes. -
Managing DirectorEmbrace Place Apr 2021 - Apr 2022• Raised USD 2.7 Million to fund fix and flip projects. • Added teams to offer wholesaling, STR's, and Sub-To. • Adjusted rehab operations to improve turnaround by 20% -
Managing DirectorState Farm Sep 2019 - Mar 2021Bloomington, Illinois, Us• Streamlined administrative processes, resulting in a 15% increase in productivity. • Nurtured strong client relationships, resulting in a 35% increase in client retention. • Facilitated a team development program resulting in a 25% decrease in turnover. -
Executive AdvisorOp360 (Officepartners360) Aug 2018 - Aug 2019Ridgefield, Ct, Us• Provided strategic guidance leading to a 15% increase in operational efficiency. • Negotiated and brought in clients with a revenue of over USD 5 Million annually. • Represented the company at industry events and conferences. -
Chief Operating OfficerLeadadvisors Jul 2017 - Jul 2018Irvine, California, Us• Executed a performance plan which led to doubling the leads per hour. • Created self-directed training modules to reduce training costs by 40%. • Restructured Compensation structure which decreased attrition by 30% -
Vice President OperationsHi Inc. Jun 2016 - Jun 2017Hong Kong Island, Hk• Onboarded 100 multilingual staff within three months to support 26 countries. • Mentored high-performing sales teams, resulting in $15 million in contracts. • Integrating innovative technology solutions to drive performance. -
Vice President OperationsMoneyhero Group (Nasdaq: Mny) May 2015 - May 2016Hong Kong, Hk• Implementation of new technologies and processes to improve productivity by 250% • Technology focused on website UX / UI convergence which tripled lead volume. • Structured processes that moved the conversion rate from 3.5% to 10% while reducing the sales cycle from 90 days to 15 days -
Vice President OperationsMonteone May 2014 - May 2015• Sourced partnership for 6 new projects to increase revenue by 40%. • Raised USD 1.5 Million for the first project, with a commitment to fund other projects. • Identified lucrative investment opportunities through thorough market analysis and feasibility studies, resulting in a 20% increase in project profitability. -
Director Of OperationsEperformax Jul 2010 - Apr 2014Pasay City, Metro Manila, PhA Philippine BPO overseeing Customer Experience for Fortune 500 companies. Lead teams for EBay, Sprint, PayPay, and DHGate. • Directed multi-channel teams of 1,000 individuals. • Awarded as “X Factor” for top leadership and performance. • Implemented accounts from zero to 350 agents within 6 months. • Outperformed P&L, Attrition, Resolution, NPS, and CSAT targets by 21%. -
General ManagerPapertask Aug 2009 - Jun 2010Real Estate Financing • Established protocols to expedite project completion and ensure legal compliance. • Doubled client base consistently every quarter. • Saved 15% in payroll expense by converting in house processing team to outbound consultants. • Integrated website and database to greatly eliminate duplication of files by departments. • Launched branch in Nevada to expedite growth. -
Investment ConsultantTd Ameritrade Oct 2008 - Aug 2009Omaha, Ne, UsOrganically grew business via advice channels, security offerings, and quality client relations eventually overseeing $200 million USD as a licensed Stock Broker. • Contributed 25% of office goal Q2 2009 which was 200% of the standard. • Converted $40 million dollars in outside assets by networking. • Increased productivity in the region by 7% thorough training on efficient use of the CRM system. -
Business DevelopmentE*Trade Financial Feb 2007 - Jan 2008UsStrengthened relationships with high value clients' by assessing individual situations and thereby devising strategies to expand business opportunities. Converted client referrals and internal leads though effective sales strategies.• Instrumental to team as a Deputy Team Lead with knowledge, best practices, moral support and compliance.• Elected to the “Circle of Excellence” for being in the top 5% revenue grossing employees of 2007.• Opened the most new accounts for the company over two consecutive quarters in 2007
Giacomo Puccini Skills
Giacomo Puccini Education Details
-
University Of UtahEconomics
Frequently Asked Questions about Giacomo Puccini
What company does Giacomo Puccini work for?
Giacomo Puccini works for Cybercity Call Center
What is Giacomo Puccini's role at the current company?
Giacomo Puccini's current role is Senior Vice President Operations.
What is Giacomo Puccini's email address?
Giacomo Puccini's email address is do****@****ail.com
What schools did Giacomo Puccini attend?
Giacomo Puccini attended University Of Utah.
What are some of Giacomo Puccini's interests?
Giacomo Puccini has interest in Management, Economic Empowerment, Real Estate, Investing, Education, Environment, Operations And Learning Opportunities, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Giacomo Puccini known for?
Giacomo Puccini has skills like Process Improvement, Management, Operations Management, Call Centers, Leadership, Training, Leadership Development, Start Ups, Operational Risk Management, Workforce Management, Crm, Business Development.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial